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SOLVED

Journey Orchestration | ACS Message Template Issue

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Level 2

Hi Team

 

Hope you are keeping well...

This post is requesting some guidance on the issue that we are facing while trying to Integrate Adobe Journey Orchestration with Adobe Campaign Standard.

We have successfully performed below actions.

1. Ensured both JO and ACS are in the Same Org

2. Ensured the Transactional Events and Transactional Message templates are published in ACS

3. Created and Event in JO for listening to the Login by a customer

4. Created an action in JO to integrate the ACS instance endpoint as part of the OOTB Action.

While trying to configure the journey with an Email action in JO, we encounter an error "An error occurred while retrieving the templates. Reach your administrator to check if you have access to ACS."

Because of the above error we are unable to select any of the message templates created in ACS. Can you please guide us on whether there are any configuration steps missed as part of the above setup.

msnavin_0-1650441134296.png

 



Thanks & Regards

Navin

1 Accepted Solution

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Correct answer by
Level 3

Can you please check if the ACS host is in “.campaign.adobe.com”, “.campaign-sandbox.adobe.com”, “.campaign-demo.adobe.com”, “.ats.adobe.com” or “.adls.adobe.com”?

Also, can you include a screenshot of the configuration of the action? The configuration steps are mentioned in the following documentation: https://experienceleague.adobe.com/docs/journeys/using/action-journeys/working-with-adobe-campaign.h...

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1 Reply

Avatar

Correct answer by
Level 3

Can you please check if the ACS host is in “.campaign.adobe.com”, “.campaign-sandbox.adobe.com”, “.campaign-demo.adobe.com”, “.ats.adobe.com” or “.adls.adobe.com”?

Also, can you include a screenshot of the configuration of the action? The configuration steps are mentioned in the following documentation: https://experienceleague.adobe.com/docs/journeys/using/action-journeys/working-with-adobe-campaign.h...