Troubleshooting AJO In-App Messaging Configuration in React Native App

[Vaibhav_Mathur]

Hi Everyone,

I’m looking for assistance with configuring Adobe Journey Optimizer (AJO) for in-app messaging in my React Native mobile app.

I’ve started the configuration from scratch and followed these steps so far:

1. Created a DataSet in AEP.
2. Set up identity in AEP.
3. Created a schema in Data Collection.
4. Created a DataStream in Data Collection and added AEP as a service.
5. Added the following extensions in the tag property: Adobe Experience Platform Edge Network, Adobe Journey Optimizer, AEP Assurance, Consent, and Identity.
6. Configured the Adobe Experience Platform Edge Network extension.
7. Configured the Adobe Journey Optimizer extension.
8. Created a rule named 'lifecycle' with the events 'mobile core background and foreground,' and an action to 'Forward event to Edge Network' via the Adobe Experience Platform Edge Network.
9. Created a new library in the publishing flow, added the changed resources, and saved it to the library.
10. Copied the environment code snippets and implemented them in the Android app.

In AJO, I also completed the following:

1. Created a channel configuration for in-app messaging.
2. Built a journey, created an audience, and added an in-app message along with the audience to the journey.

Upon checking the logs in our app, I’m seeing the following under the events section:

"data": { "__adobe": { "ajo": { "in-app-response-format": 2 } } }

However, I’m not receiving the in-app messages as expected, which suggests there might be an issue with the implementation.

Any guidance on troubleshooting this would be greatly appreciated.

Thanks and regards,
Vaibhav Mathur

[abhinavbalooni · Accepted solution]

Hi @Vaibhav_Mathur 

As we discussed, you tried creating a campaign instead of a journey and the in-app messaging worked. So the integration is working as expected.

Cheers,

Abhinav

[Vaibhav_Mathur]

Hi @abhinavbalooni , 

Yes, The setup is now working as expected. Thanks for your suggestion of configuring Campaign instead of a journey. 

Thanks and Regards, 

Vaibhav Mathur