New CJA Reporting UI - Incorrect Data in Automated Report for Email Open Metric

[gmuirkb]

The Value for Email Opens is incorrect in the New Reporting UI for AJO in AJO and also when opened in CJA.  The Value is seriously under reported.  When the same metric is manually added in CJA, the correct value appears.  The Unique Opens originally shown matches the number of Unique Email Unsubscribers.

[Anuhya-Y]

@gmuirkb  Could you please verify that the date range of the calendar is the same for both reports?

A little difference in the counts is expected, but not how it is mentioned above.

[gmuirkb]

Time ranges are the same.  This is the only metric with significant differences.  The other metrics are not identical but in the ball park.   I know below shows a 4 hour difference but the email was sent 8/1 so the opens would be primarily in those first few days.   

[Anuhya-Y]

@gmuirkb  can you cross-check on filters,  Were there any extra filters applied on top of unique email opens metric ? if all looks correct and, still see a huge difference in counts, please create a support ticket.

[gmuirkb · Accepted solution]

The correct answer is that this issue was fixed in a release.   It had nothing to with filters.