New CJA Reporting UI - Incorrect Data in Automated Report for Email Open Metric | Community
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gmuirkb
Level 2
August 27, 2024
Solved

New CJA Reporting UI - Incorrect Data in Automated Report for Email Open Metric

  • August 27, 2024
  • 1 reply
  • 875 views

The Value for Email Opens is incorrect in the New Reporting UI for AJO in AJO and also when opened in CJA.  The Value is seriously under reported.  When the same metric is manually added in CJA, the correct value appears.  The Unique Opens originally shown matches the number of Unique Email Unsubscribers.

 

 

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Best answer by gmuirkb

@gmuirkb  can you cross-check on filters,  Were there any extra filters applied on top of unique email opens metric ? if all looks correct and, still see a huge difference in counts, please create a support ticket.


The correct answer is that this issue was fixed in a release.   It had nothing to with filters. 

1 reply

Anuhya-Y
Community Advisor
Anuhya-YCommunity Advisor
Community Advisor
August 28, 2024

@gmuirkb  Could you please verify that the date range of the calendar is the same for both reports?

A little difference in the counts is expected, but not how it is mentioned above.

G
gmuirkbAuthor
Level 2
August 28, 2024

Time ranges are the same.  This is the only metric with significant differences.  The other metrics are not identical but in the ball park.   I know below shows a 4 hour difference but the email was sent 8/1 so the opens would be primarily in those first few days.   

 

 

 

Anuhya-Y
Community Advisor
Anuhya-YCommunity Advisor
Community Advisor
August 28, 2024

@gmuirkb  can you cross-check on filters,  Were there any extra filters applied on top of unique email opens metric ? if all looks correct and, still see a huge difference in counts, please create a support ticket.

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