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Reactions not working in AJO

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Community Advisor

Hi Members,

 

I created a journey with a reaction action after the email action and selected email click on the reaction action. I added a timeout path of 5 days. If the email is not clicked in 5 days then it will go the timeout path. I scheduled the journey and it sent the email correctly , i received the email and i clicked on the link present in it. In my profile in CDP i can see a message.tracking event with link click of type tracked. However i still see that the journey is waiting for click to happen.

 

What can i be doing wrong?

 

Thanks,

Arpan

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3 Replies

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Community Advisor

@arpan-garg It works perfectly. Can you look for traces in the journey_step_events dataset by journey with profile Id?

 

~cheers,

NN.

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Community Advisor

Hi @arpan-garg,

I don't think you're doing something wrong. 

Timeout creates a second path for profiles who did not react within the defined duration hence your journey will still be pending. So I will say it's a normal behavior. 

 

I can suggest you to do a verification by adding an email to the click path and see if you're receiving the 2nd email. If yes, then reaction is working as expected.

Thanks,

David 

 

 



David Kangni

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Administrator

Hi @arpan-garg,

Was the given solution helpful to resolve your query? Do let us know. In case the given solution was helpful, then kindly choose it as the 'Correct Reply'.

Thanks!



Sukrity Wadhwa