Hi Community,
I conducted an A/B test using a journey where I created 4 treatments, each with different subject lines and content. I allocated 25% to each treatment and triggered the emails to a test audience. However, despite expecting that each person would receive a different email, but all 4 participants received the same email and Subject line.
Please anyone help me for this what's wrong?
@anuhya-y @mohan_dugganab @davidkangni @vraghav @satheeskannak
Hi @russlewisadobe ,
My question is about the percentage update. It's not working properly or not being distributed correctly when the journey is triggered. All profiles are only receiving 1 or 2 treatment emails, even though I created 4 treatments and tested with 4 profiles. audience distribution also added 25% each.
Below the scenario i am testing
Screenshot-1: 4 different Emails
Screenshot-2: Audience Distribution
Screenshot-3: Profile Count
Result:
The result was that three profiles received email 1 (treatment 1), and one profile received email 4 (treatment 4). No profiles received emails 2 and 3. However, in the end, each profile was supposed to receive only one email, as we aimed to distribute the audience evenly with a 25% split for each treatment, but this distribution didn’t work as planned.
Hope you understand my question now.
@anuhya-y @mohan_dugganab @davidkangni @vraghav @satheeskannak @tylerkrause
Thanks for clarifying. A few more questions:
1. Is this a read audience or audience qualification/event driven?
2. Is "allow re-entry" clicked?
3. Is a customer getting multiple emails here even though you have this set to not allow re-entry and its batch?
David is correct that larger sample sizes will represent a more even distribution. The timing doesn't matter as much given that it really is just a random function that will have the same random distribution everytime.
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