How to resolve CJMMAS - 2033-422 issue - The Web channel items are empty or missing

[AndrewEt]

Hi all I Created a simple Journey - see attached image

The Alert : The Web channel items are empty or missing. (CJMMAS - 2033-422)

The channel config appears to be correct

Any ideas?

[SatheeskannaK]

@AndrewEt Follow this thread on a similar issue, and also take a look at the documentation to troubleshoot the problem with the help of assurance.

https://experienceleaguecommunities.adobe.com/t5/journey-optimizer-questions/ajo-web-channal-error/t...

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/troubleshoot...