How to opt back in in AJO if 'consents.marketing.email.val' = n

[mohitkhare123]

Hi Guys,

I have opted out using the one-click-unsubscribe feature in AJO and the 'consents.marketing.email.val' is updated as n.

Post that I am not able to send any emails to the user with the value = n.

Is there a way we can change the value back to 'y' or reset so that the user can start receiving emails again?

[Anuhya-Y · Accepted solution]

@mohitkhare123  you can use the landing page to opt in.

check out https://experienceleague.adobe.com/en/docs/journey-optimizer/using/landing-pages/create-lp#configure... 

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/email/design-email/add-content/me... 

[mohitkhare123]

Hi @Anuhya-Y ,

Thanks for the quick reply. Ideally in theory that should work.

But the issue is since the users are opted out now how do i send them email with the Subscription link to Opt back in.

[dugganab]

The step of updating back the user's consent to 'y' via landing page needs to be done manually before the email sending activity. 

Ensure the profile is marked as a test profile by setting testProfile attribute to true.

Then open the landing page with the profile that was marked as test profile via Simulate content (and have them select "Opt in if checked " option).

[DavidKangni]

You can use streaming API to update this profiles or use batch update by ingesting to dataset a file with the identity and y as value for marketing email value (see screenshot of a sample)

Thanks,
David

[mohitkhare123]

Thanks Guys for the speedy response here. Much Appreciated.

I managed to change the val to y as shown in the screenshot here (around 9 hrs back),

but the user is still excluded from the journey email delivery.

DO I need to wait for 24-48 hrs to get it updated in the system or something or is there anything wrong that i am doing.

UPDATE:

Also I checked in Dataset: AJO Message Feedback Event Dataset and it seems that for the above said user the '_experience.customerJourneyManagement.messageDeliveryfeedback.feedbackStatus' is 'exclude' and the email does not get delivered.

[DavidKangni]

@mohitkhare123 

Can you please check if the profiles consents.idSpecific was updated as n?

Thanks,

David

[mohitkhare123]

HI @DavidKangni ,

Thanks for checking. Unfortunately, That is also 'y' but still not receiving emails.

[Anuhya-Y]

@mohitkhare123 

consent.marketing.email value take precedence over consent.idSpecific  value.

The screenshot shows consent.idSpecific  value, could you please cross check   consent.marketing.email value from the profile. Have you selected channel from landing page to opt-in?

Check out  https://experienceleague.adobe.com/en/docs/journey-optimizer/using/landing-pages/landing-pages-desig...

https://experienceleague.adobe.com/en/docs/experience-platform/xdm/field-groups/profile/consents#ids...

[mohitkhare123]

Hi,

I think its working now. I had to wait 24 hours to reflect in the marketing channel surface though

[AnujaBh]

Hi mohitkhare123,

Which method did you use to change opt out to opt in - Batch, streaming or Landing page ?

[mohitkhare666]

Hi @AnujaBh ,
I created a landing page and opted back the user in. It can be done through making the user as a test profile. In case the user is a actual customer (and can't be changed to test) then use the email to send the landing page link through a transactional email (as transactional email skips the optout).

Hope this answers the question.

[AnujaBh]

Will opting in through LP, add attribute "consent" to profile ?

[mohitkhare666]

HI @AnujaBh,

once the user subscribes back through the landing page the value: 'consents.marketing.email.val' gets changes to y or n based on if you have subscribed or unsubscribed in next 5 mins in the profile but it takes around 24 hours for the 'marketing channel surface' to get updated and opt out/in the user back.

[AnujaBh]

Many thanks mohitkhare666 !