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Adding Adobe Analytics tracking for emails in an AJO journey
In one of our existing journeys, we’ve set up URL tracking parameters under the Channel Configuration section (please see the attached screenshot).
This configuration works as expected — when a user clicks on a URL in the email, parameters like cid appear correctly in the tracked link.
We recently duplicated that same channel configuration to use in a different journey (the only change was renaming it). However, when testing the new journey, we noticed that the URLs in the email do not include the cid parameter or other tracking parameters we configured.
Do you know what might be causing this behavior? Are there any known limitations or extra steps needed when reusing a duplicated channel configuration across journeys?
Appreciate your help!
Thanks, Zoe
