Tiebreakers priority is not working in Audience Targeting | Community
Skip to main content
K
Karuppiah_Sakthivel
Level 4
March 27, 2024
Solved

Tiebreakers priority is not working in Audience Targeting

  • March 27, 2024
  • 1 reply
  • 638 views

Hi Community,

Tiebreakers priority is not working properly. Below is my approach.

Scenario:

Activities URL: Same URL, Activity Details: Same Location (Banner CTA Name Change).

Activity 1: CTA Name Change (Know More), Priority:999, Audience Targeting: All Visitors, Activity Status: Live, Approved Time: 12:30PM

Activity 2: CTA Name Change (Learn More), Priority:999, Audience Targeting: Chennai Visitors, Activity Status: Live, Approved Time: 12:45PM

Note: User qualified for both Audience

Cause: Both activities are executed and according to the document(https://experienceleague.adobe.com/en/docs/target/using/activities/priority#:~:text=Adobe%20Target%20determines%20which%20activity,Composer)%20you're%20using.), Activity 2 (Learn More) should be displayed on the screen for the targeted audience specified?

 

In my scenario, Activity 1(Know More) is currently being displayed based on which was approved first.

Any suggestions?

 

Thanks
Karuppiah

 

    This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
    Best answer by Karuppiah_Sakthivel

    Hi Akanksha,

    Thanks for your reply. According the document for the tiebreakers priority it supposed to be work for this scenario "If only one activity has audience targeting, that activity is displayed" 

    https://experienceleague.adobe.com/en/docs/target/using/activities/priority#:~:text=Adobe%20Target%20determines%20which%20activity,Composer)%20you're%20using 

    I have attempted this case, but it is not working properly. My objective to test this case. Thank your for your suggestion.

    1 reply

    Akanksha_Singh
    Akanksha_Singh
    Level 2
    March 28, 2024

    Hi @karuppiah_sakthivel ,

     

    If both targeted activities have the same priority, the activity that was most recently viewed is displayed. If the visitor is new to the page, the activity that was activated most recently is displayed.

     

    Suggestion: change the priority of the activity, if you are running 2 activities on same URL and same location.

    Activity 1: CTA Name Change (Know More), Priority:0, Audience Targeting: All Visitors

    Activity 2: CTA Name Change (Learn More), Priority:999, Audience Targeting: Chennai Visitors

     

    Now, both activity will be executed but high priority activity will be executed first. 

    Also, add additional audience setup work to ensure that a visitor doesn't qualify for the two activities at the same time.

    You can use profile attributes in Adobe Target to set up tests that compare two or more activities but do not let the same visitors participate in each activity.
    https://experienceleague.adobe.com/en/docs/target/using/audiences/visitor-profiles/use-profile-scripts-to-test-mutually-exclusive-activities

     

     

    Hope this helps, Thanks!

      K
      Karuppiah_SakthivelAuthorAccepted solution
      Level 4
      March 28, 2024

      Hi Akanksha,

      Thanks for your reply. According the document for the tiebreakers priority it supposed to be work for this scenario "If only one activity has audience targeting, that activity is displayed" 

      https://experienceleague.adobe.com/en/docs/target/using/activities/priority#:~:text=Adobe%20Target%20determines%20which%20activity,Composer)%20you're%20using 

      I have attempted this case, but it is not working properly. My objective to test this case. Thank your for your suggestion.

        Terms & ConditionsAccessibility statement

        Loading footer...