Experience targeting - priority does not work for all visitors? or does it show only top priority expereince? | Community
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RudraChaudhari
RudraChaudhari
Level 2
December 17, 2021
Solved

Experience targeting - priority does not work for all visitors? or does it show only top priority expereince?

  • December 17, 2021
  • 1 reply
  • 934 views

Hi,

I have set up target experience which have 4 experience and below are priority wise:
All visitor

Maharashtra visitor

Mumbai visitor

Delhi Users

 

Here I am allpicable for first 2 experiences but when I run this acitivity by using "Match audience rules to see experiences" under QA, it shows me Maharashtra visitors rather than All visitor. why?
any perticular reason?
also, My friend who is currently in Mumbai location also see Maharashtra visitor and nver see Mumbai visitors.

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    Best answer by Amelia_Waliany

    [1.19.22 Adobe Target Community Q&A Coffee Break Answer provided by @jontehero and @kmotoyama2 :

    ----------------------------

    Hi @RudraChaudhari ,

     

    Thank you for your question! For XT activities, Target evaluates experiences from a Top-Down order so first thing to double check is that the activity set up is correct. Additionally, other factors such as VPN or Apple iCloud Private Relay could cause Target to evaluate you from a different location. Accuracy of the specific region is another factor that could cause a user to be evaluated from a different location as described here [1]. In order to troubleshoot a bit further for your specific activity, it may be helpful to open a customer care ticket. Hope this helps! 

     

    [1] https://experienceleague.adobe.com/docs/target/using/audiences/create-audiences/categories-audiences...

    ----------------------------

    Check out the entire 1.19.22 AT Community Q&A Coffee Break discussion thread for more insights on related topics

    1 reply

    Amelia_Waliany
    Adobe Employee
    Amelia_WalianyAdobe EmployeeAccepted solution
    Adobe Employee
    April 14, 2022

    [1.19.22 Adobe Target Community Q&A Coffee Break Answer provided by @jontehero and @kmotoyama2 :

    ----------------------------

    Hi @RudraChaudhari ,

     

    Thank you for your question! For XT activities, Target evaluates experiences from a Top-Down order so first thing to double check is that the activity set up is correct. Additionally, other factors such as VPN or Apple iCloud Private Relay could cause Target to evaluate you from a different location. Accuracy of the specific region is another factor that could cause a user to be evaluated from a different location as described here [1]. In order to troubleshoot a bit further for your specific activity, it may be helpful to open a customer care ticket. Hope this helps! 

     

    [1] https://experienceleague.adobe.com/docs/target/using/audiences/create-audiences/categories-audiences...

    ----------------------------

    Check out the entire 1.19.22 AT Community Q&A Coffee Break discussion thread for more insights on related topics

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