Hello all,
I have an A/B activity where I'm seeing traffic enter both experiences. What initially brought my attention to this was interaction with the chat widget (~10%) in the control variant -- Live Chat Button Opened. See Venn diagram and data below. This is unexpected because the widget is being suppressed in the control. In fact, there is no code that would deliver the widget here.
Is this type of traffic crossover common? Is it possible a visitor entered experience B clicked a button, then later enter experience A, but the initial engagement was captured in the subsequent visit?
Thanks in advance for your help!
-Brion
Solved! Go to Solution.
Hi @Ryan_Roberts_ - There are multiple Pages with unique URLs where this test is delivered, but no redirect has been added to those pages.
I spoke with customer care yesterday and they shared the following, which seems to explain a possible cause. In our case I think it's either point 1 or point 3.
Why is the same visitor sometimes counted in multiple experiences in Analytics?
The following list explains reasons why the same visitor could be counted in multiple experiences in Analytics:
Hi @bkmills,
Is this test executed with a redirect? Depending on the setup, redirect offer test can sometimes have cross-over traffic showing up in the reports with A4T reporting.
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Hi @Ryan_Roberts_ - There are multiple Pages with unique URLs where this test is delivered, but no redirect has been added to those pages.
I spoke with customer care yesterday and they shared the following, which seems to explain a possible cause. In our case I think it's either point 1 or point 3.
Why is the same visitor sometimes counted in multiple experiences in Analytics?
The following list explains reasons why the same visitor could be counted in multiple experiences in Analytics:
Views
Like
Replies