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server error on login webpage

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Level 2

Hi there,

We're seeing a java error on the login page for the End User Console side of our Rights Management install (The stack trace is below):

https://myrmserver/edc/login.do

The logout page works fine:

https://myrmserver/edc/logout.jsp

The admin login has no problems:

https://myrmserver/adminui/login.faces

Any ideas on the cause? Steps to take for troubleshooting?

Thanks,

Andrew

HTTP Status 500 -

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

org.apache.jasper.JasperException
    org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:370)
    org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:314)
    org.apache.jasper.servlet.JspServlet.service(JspServlet.java:264)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
    org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1085)
    org.apache.struts.tiles.TilesRequestProcessor.doForward(TilesRequestProcessor.java:263)
    org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:398)
    org.apache.struts.tiles.TilesRequestProcessor.processForwardConfig(TilesRequestProcessor.java:318)
    org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:241)
    org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)
    org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:414)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:697)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
    com.adobe.framework.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:173)
    com.adobe.idp.um.auth.filter.SecurityFilter.doFilter(SecurityFilter.java:104)
    org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:81)

root cause

java.lang.NullPointerException
    com.adobe.edc.ui.util.HelperUtil.prepareSession(HelperUtil.java:114)
    com.adobe.edc.server.ui.jsp.secured.util.error_jsp._jspService(error_jsp.java:227)
    org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
    org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1085)
    org.apache.struts.tiles.TilesRequestProcessor.doForward(TilesRequestProcessor.java:263)
    org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:398)
    org.apache.struts.tiles.TilesRequestProcessor.processForwardConfig(TilesRequestProcessor.java:318)
    org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:241)
    org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)
    org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:414)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:697)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
    org.apache.jasper.runtime.PageContextImpl.doForward(PageContextImpl.java:693)
    org.apache.jasper.runtime.PageContextImpl.forward(PageContextImpl.java:660)
    org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:808)
    org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:781)
    org.apache.jsp.login_jsp._jspService(org.apache.jsp.login_jsp:436)
    org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
    org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:322)
    org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:314)
    org.apache.jasper.servlet.JspServlet.service(JspServlet.java:264)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
    org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1085)
    org.apache.struts.tiles.TilesRequestProcessor.doForward(TilesRequestProcessor.java:263)
    org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:398)
    org.apache.struts.tiles.TilesRequestProcessor.processForwardConfig(TilesRequestProcessor.java:318)
    org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:241)
    org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)
    org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:414)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:697)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
    com.adobe.framework.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:173)
    com.adobe.idp.um.auth.filter.SecurityFilter.doFilter(SecurityFilter.java:104)
    org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:81)

note The full stack trace of the root cause is available in the Apache Tomcat/5.5 logs.
Apache Tomcat/5.5

2 Replies

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Former Community Member

I noticed that your url is using "https" (which works if SSL is configured properly).  Does the login page for the "Rights Management End User console" load if you use http?

Regards

Steve

Avatar

Level 2

Good idea, Steve. The http side of things is worse, with no livecycle urls on the server loading correctly. Though that looks like a mime type config on the server as the browser prompts to download the response for any url.

Everything works as expected when a use accesses the End User Console through Acrobat Professional. They select Advanced > Security > Adobe Policy Server > Manage My Account..., the browser opens and they end up in the End User Console where they can manage their account. The problems start when they select logout from there as they are brought to the following page:

LC_EDC_Logout.jpg

Selecting that "click here to log in again" link generates the error.

Thanks,

Andrew