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Please help me convert this PDF


Level 1



I've tried everything I'm capable of doing to convert this file I received from my old overseas bank. I get the following message when I try to open it:

Screen Shot 2021-02-02 at 10.26.14 AM.png

I have a MAC computer and when I try the prompt to the first suggested resolution, I am unable to send the file. I would just really appreciate being able to send this to someone to convert it, as that option was offered by Adobe. I'm not capable of coding or complicated resolutions. Can anyone else me please?


Thank you in advance!

4 Replies


Level 1
It still won't allow me to open the document, I posted more information one what I'm seeing now.


Level 1

Then it asks me to download another package:

Screen Shot 2021-02-02 at 11.36.20 AM.png


Screen Shot 2021-02-02 at 11.39.12 AM.png

 And I've tried to download all of them but it won't allow me to download anything. Is there anyone I can send this to from Adobe who can simply convert this for me?