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Profile Deletion through Privacy API

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Level 3

Hello All,

Anyone tried to delete the profiles through Privacy API? I have tried and the status is showing "Success", but I can see the profiles in my sandbox. 

Thanks in advance

Sheejo Rapheal

1 Accepted Solution

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Correct answer by
Community Advisor

Hi @sheejo 

 

Profile deletion using Privacy API takes up to 30 days. Please refer to the following post:-

 

https://experienceleaguecommunities.adobe.com/t5/adobe-experience-platform/delete-profiles-from-aep/... 

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3 Replies

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Correct answer by
Community Advisor

Hi @sheejo 

 

Profile deletion using Privacy API takes up to 30 days. Please refer to the following post:-

 

https://experienceleaguecommunities.adobe.com/t5/adobe-experience-platform/delete-profiles-from-aep/... 

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Employee Advisor

@sheejo Here is some additional info regarding GDPR operations on Profile service:

These are handled at identity fragment level. Identity fragment contains all the data (attributes as well as events) associated with an identity.

 

  • For a Delete Request, it deletes the profile from all sandboxes and for all specified user ID’s in a given request When we issue delete profile it deletes the associated events for the profile for specified user ID’s
  • When delete GDPR request is processed by UPS, we will delete profile and data collected against primary ID - That is the important information here, it has to be the primary ID.
  • Experience events collected against the linked IDs is not deleted.

 

Depending on your business requirements (maybe just having the profile fragments deleted is sufficient), you can fully process a Profile deletion via the API (see https://developer.adobe.com/experience-platform-apis/references/profile/#tag/Entities/operation/dele...)