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SOLVED

error loading sources in AEP sandbox

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Level 1

Hi I was given access to a sandbox environment and I was trying to ingest data from sources but it seems like I don't have access to most of the sources and whenever I click on set up for sources I get this error message which I assume means I'm not given access? So I'm wondering what are the steps that I should take to gain access to the sources for data ingestion. Thank you.

benben1_0-1653011153116.png

benben1_1-1653011201653.png

 

1 Accepted Solution

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Correct answer by
Employee

From the screenshots, it looks like you selected the "Experience Platform Launch" source. That link actually takes you to a separate interface (now called "Data Collection" instead of Launch) and you would need access to that interface.

 

Do you have access to the Adobe Admin Console (https://adminconsole.adobe.com/) to manage your own permissions? If not, you need a system admin at your company to give you access to the features you want to use.  For most Sources you need the Data Ingestion -> Manage Sources and View Sources permission items in Experience Platform. Launch (now Data Collection) permissions are managed separately.

 

If you are brand new to Platform, I suggest going through this tutorial in your sandbox. It covers things like user permissions: https://experienceleague.adobe.com/docs/platform-learn/getting-started-for-data-architects-and-data-...

 

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2 Replies

Avatar

Correct answer by
Employee

From the screenshots, it looks like you selected the "Experience Platform Launch" source. That link actually takes you to a separate interface (now called "Data Collection" instead of Launch) and you would need access to that interface.

 

Do you have access to the Adobe Admin Console (https://adminconsole.adobe.com/) to manage your own permissions? If not, you need a system admin at your company to give you access to the features you want to use.  For most Sources you need the Data Ingestion -> Manage Sources and View Sources permission items in Experience Platform. Launch (now Data Collection) permissions are managed separately.

 

If you are brand new to Platform, I suggest going through this tutorial in your sandbox. It covers things like user permissions: https://experienceleague.adobe.com/docs/platform-learn/getting-started-for-data-architects-and-data-...

 

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Level 1

Yes thank you! think it'll definitely solve the problem:)