How to collect mobile information in my datastream

Forum|Forum|1 year ago
December 13, 2024
3 replies
1148 views

Hi,
In my datastream, I selected the option to get mobile information collected:

The fields are present in my schema but are empty in my dataset:

Do I have to add something in the mapping (nothing is mapped) or it will be done automatically?

Thanks

Robin

Gokul_Agiwal

Community Advisor

Hi @robinl39529461

Can you please check that you correctly set the context array property when configuring the Web SDK. This is must for to collect above data.

R

robinl39529461Author

Level 3

Thanks @gokul_agiwal for your answer.
We don't use Adobe SDK for our data collection, I forgot to mention this.
We have our own API to send data.

Robin

Gokul_Agiwal

Community Advisor

Hi @robinl39529461 Does that mean you're not using Alloy.js right?

as you mentioned that you're using your own API to send data, can you check which API gives you the above information?

RiteshY18

Community Advisor

@robinl39529461 i would suggest using Mobile SDK over Web SDK prior configuration of the data pipeline.

kautuk_sahni

Community Manager

@robinl39529461 Did you find the suggestions helpful? Please let us know if you require more information. Otherwise, please mark the answer as correct for posterity. If you've discovered a solution yourself, we would appreciate it if you could share it with the community. Thank you!

Kautuk Sahni

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