Why does adobeaemcloud login never work?

ababdfaerjgjfjt

28-12-2018

Whenever I try to login via https://www.adobeaemcloud.com/content/login.html (in order to download CFP packages or otherwise), one of two things happens:

  1. The browser hangs after clicking "login" (on all browsers and OS's I could find) and I can't do anything except close the tab
  2. I am logged in and greeted with a "Thank you" message which is thanking me for creating an account (even though I just logged in with an old, existing account) and that I will receive my credentials via email shortly (which I don't of course, because I am not a new member). If I close this Thank You message I am logged out and back to square one.

This happening for months for everyone that has tried this. It is incredible that such a big company cannot create a working login and that downloading a simple ZIP file is something which wastes hours of my time.

Accepted Solutions (1)

Accepted Solutions (1)

Veena_Vikram

MVP

28-12-2018

Hi

  Yes i do see the same what you have mentioned

1655730_pastedImage_0.png

But for downloading any packages , you should connect to the cloud via your servers package share . If you go to crx/de on the top you can see a symbol like below

1655731_pastedImage_1.png

This will direct you to package share in the cloud

1655737_pastedImage_4.png

  Enter the credentials here and then you will be logged in to the cloud

1655736_pastedImage_3.png

  If you connect the package share via your server , then only you can get the packages to your server. Direct download is not possible from adobe cloud.

Thanks

Veena