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SOLVED

Why does adobeaemcloud login never work?

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Level 1

Whenever I try to login via https://www.adobeaemcloud.com/content/login.html (in order to download CFP packages or otherwise), one of two things happens:

  1. The browser hangs after clicking "login" (on all browsers and OS's I could find) and I can't do anything except close the tab
  2. I am logged in and greeted with a "Thank you" message which is thanking me for creating an account (even though I just logged in with an old, existing account) and that I will receive my credentials via email shortly (which I don't of course, because I am not a new member). If I close this Thank You message I am logged out and back to square one.

This happening for months for everyone that has tried this. It is incredible that such a big company cannot create a working login and that downloading a simple ZIP file is something which wastes hours of my time.

1 Accepted Solution

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Correct answer by
Community Advisor

Hi

  Yes i do see the same what you have mentioned

1655730_pastedImage_0.png

But for downloading any packages , you should connect to the cloud via your servers package share . If you go to crx/de on the top you can see a symbol like below

1655731_pastedImage_1.png

This will direct you to package share in the cloud

1655737_pastedImage_4.png

  Enter the credentials here and then you will be logged in to the cloud

1655736_pastedImage_3.png

  If you connect the package share via your server , then only you can get the packages to your server. Direct download is not possible from adobe cloud.

Thanks

Veena

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2 Replies

Avatar

Correct answer by
Community Advisor

Hi

  Yes i do see the same what you have mentioned

1655730_pastedImage_0.png

But for downloading any packages , you should connect to the cloud via your servers package share . If you go to crx/de on the top you can see a symbol like below

1655731_pastedImage_1.png

This will direct you to package share in the cloud

1655737_pastedImage_4.png

  Enter the credentials here and then you will be logged in to the cloud

1655736_pastedImage_3.png

  If you connect the package share via your server , then only you can get the packages to your server. Direct download is not possible from adobe cloud.

Thanks

Veena

Avatar

Community Advisor

Main Releases, SP's, CFP's can also be downloaded using your adobe credentials from below link

Adobe Experience Manager Help | AEM releases and updates

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