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AEM 6.0 with SP1

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Level 3

Funny thing going on. I've got a clean AEM 6.0 instance running against a MongoDB replica set of 3 members. Author only. Right after bringing this environment up, I install SP1 and I get this error

AuthenticationSupport service missing. Cannot authenticate request.

I search online and tried to resolve this as suggested by checking un-active bundles (all active) but nothing works. I've tried many times over to double check. Same thing keep happening. Something must be corrupted in my environment (Mac)

Any suggestions? I did have Java 8 installed earlier but wiped that completely and now have Java 7 installed.

1 Accepted Solution

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Correct answer by
Level 10

After checking with internal Adobe people, its recommended that you open a support ticket here:

https://helpx.adobe.com/marketing-cloud/contact-support.html

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4 Replies

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Correct answer by
Level 10

After checking with internal Adobe people, its recommended that you open a support ticket here:

https://helpx.adobe.com/marketing-cloud/contact-support.html

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Level 3

Strange resolution. Someone here might have seen something similar, no? It's clearly something I've recently changed to my machine, because this used to work before. Someone else might recognise it?

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Level 10

If you tried to run aem6 with java 8 & then trying to install sp1 does not work. Instead you should use aem6+sp1 together http://docs.adobe.com/docs/en/aem/6-0/release-notes-sp2.html#Include%20the%20service%20pack%20with%2...

BTB sp2 is out.

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Level 3

Thanks. I did try that too. Tried all combinations. All starting from fresh installation. I can pinpoint it to my mongodb setup which I also refreshed though. Not sure what it is. Anyway, if I get stuck will open Daycare ticket.