com.day.cq.wcm.webservicesupport.impl.statistics.ServicesStatisticsJob Updating cloud services usage statistics failed. javax.jcr.InvalidItemStateException:

[hanshyd]

Hi Team,

Please help us on this error why we are getting this exception from our repository (CQ5.6.1). Please let us know if you required further information.

     

06/04/2015 11:00:00.368

04.06.2015 11:00:00.368 *ERROR* [pool-6-thread-4] com.day.cq.wcm.webservicesupport.impl.statistics.ServicesStatisticsJob Updating cloud services usage statistics failed. javax.jcr.InvalidItemStateException: Unable to update a stale item: item.save()           at org.apache.jackrabbit.core.ItemSaveOperation.perform(ItemSaveOperation.java:262)           at org.apache.jackrabbit.core.session.SessionState.perform(SessionState.java:216)           at org.apache.jackrabbit.core.ItemImpl.perform(ItemImpl.java:91)           at org.apache.jackrabbit.core.ItemImpl.save(ItemImpl.java:329)           at org.apache.jackrabbit.core.session.SessionSaveOperation.perform(SessionSaveOperation.java:65)           at org.apache.jackrabbit.core.session.SessionState.perform(SessionState.java:216)           at org.apache.jackrabbit.core.SessionImpl.perform(SessionImpl.java:361)           at org.apache.jackrabbit.core.SessionImpl.save(SessionImpl.java:812)           at com.day.crx.core.CRXSessionImpl.save(CRXSessionImpl.java:142)           at com.day.cq.wcm.webservicesupport.impl.statistics.ServicesStatisticsServiceImpl.updateStats(ServicesStatisticsServiceImpl.java:211)           at com.day.cq.wcm.webservicesupport.impl.statistics.ServicesStatisticsJob.run(ServicesStatisticsJob.java:60)           at org.apache.sling.commons.scheduler.impl.QuartzJobExecutor.execute(QuartzJobExecutor.java:105)           at org.quartz.core.JobRunShell.run(JobRunShell.java:207)           at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)           at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)           at java.lang.Thread.run(Thread.java:745) Caused by: org.apache.jackrabbit.core.state.StaleItemStateException: 22a91e3d-2559-43ac-b209-e74457728a05/{}total has been modified externally           at org.apache.jackrabbit.core.state.SharedItemStateManager$Update.begin(SharedItemStateManager.java:679)           at org.apache.jackrabbit.core.state.SharedItemStateManager.beginUpdate(SharedItemStateManager.java:1507)           at org.apache.jackrabbit.core.state.SharedItemStateManager.update(SharedItemStateManager.java:1537)           at org.apache.jackrabbit.core.state.LocalItemStateManager.update(LocalItemStateManager.java:400)           at org.apache.jackrabbit.core.state.XAItemStateManager.update(XAItemStateManager.java:354)           at org.apache.jackrabbit.core.state.LocalItemStateManager.update(LocalItemStateManager.java:375)           at org.apache.jackrabbit.core.state.SessionItemStateManager.update(SessionItemStateManager.java:275)           at org.apache.jackrabbit.core.ItemSaveOperation.perform(ItemSaveOperation.java:258)           ... 15 more -

Thanks,

[hanshyd]

Suggested the HOT fix  : HF NPR-3164 in the Adobe support  ticket 73004. But we already deployed this hot fix last year itself. Please suggest on on below exception why it is occurring. 

[Sham_HC · Accepted solution]

If you are not have any integration & not using cloud services then disable the ServicesStatisticsJob by "unbind" the configuration of the service with PID com.day.cq.wcm.webservicesupport.impl.statistics.ServicesStatisticsJob
You can reach the configuration directly at this URL.

http://HOST:PORT/system/console/configMgr/com.day.cq.wcm.webservicesupport.impl.statistics.ServicesS...

if you are using integration then need some debugging session to see which were concurrent thread. please engage with official support.