Adobe Experience Manager Sites & More

tuan_dang · 10/15/15

One year ago I installed successfully CQ5 as a windows service under Windows 7 32bit. After that I've switched to Windows 7 **64bit**. Currently I have a project using CQ5 so I install again it (under Window 64bit). CQ5 starts fine with `crx-quickstart/bin/start.bat` using command line. Also I don't see any problem when installing as service with the command `instsrv.bat cq5`:

Installing service cq5
runs in E:\servers\cq5-server\author\crx-quickstart
uses E:\servers\cq5-server\author\crx-quickstart\opt\helpers\\..\..\app\cq-quickstart-5.5.0-standalone.jar
starts org.apache.sling.launchpad.app.Main
redirects output to: E:\servers\cq5-server\author\crx-quickstart\logs\startup.log

But when I run `net start cq5`, I get an error as below:

The cq5 service is starting.
The cq5 service could not be started.

A service specific error occurred: 0.

More help is available by typing NET HELPMSG 3547.

And checking log file commons-daemon.2013-09-01.log, I see:

[2013-09-01 23:26:36] [info] Commons Daemon procrun (1.0.8.0 64-bit) started
[2013-09-01 23:26:36] [info] Running 'cq5' Service...
[2013-09-01 23:26:36] [info] Starting service...
[2013-09-01 23:26:36] [error] Failed creating java
[2013-09-01 23:26:36] [error] The system cannot find the file specified.
[2013-09-01 23:26:36] [error] ServiceStart returned 1
[2013-09-01 23:26:36] [error] The system cannot find the file specified.
[2013-09-01 23:26:36] [info] Run service finished.
[2013-09-01 23:26:36] [info] Commons Daemon procrun finished

Could anyone let me know what I'm wrong?
I'm following the instructions at [Installing and Starting Adobe Experience Manager as a Windows Service] http://dev.day.com/docs/en/cq/current/getting_started/download_and_startworking.html

p/s: for better format, you can see at http://stackoverflow.com/questions/18560472/cant-start-cq5-service-under-windows-7-64bit

Thank a lot!

tuan_dang · 10/15/15

Hi you guy!

Today I fixed the problem. I post on StackOverFlow here http://stackoverflow.com/a/19011530/1521627 . I hope that it would work for you :D

Best regards,

Tuan Dang

View solution in original post

smacdonald2008 · 10/15/15

You are following a similar procedure that is documented here:

http://dev.day.com/docs/v5_2/html-resources/cq5_guide_system_administrator/ch03s04.html#sect_windows...

And this is not starting on Win7?

I will check to see if we have a known issue.

Report · 10/15/15

Did you remember to change the instances of 'prunsrv' in the instsrv.bat file before running it?

This is Step 2 as listed in the "Installing and starting Adobe Experience Manager as a Windows service" section of Download and Start Working.

[img]64-bit_Windows_AEM-service.png[/img]

If not, you'll need to run 'instsrv.bat -uninstall' to remove the service, edit the .bat, then re-run it.

tuan_dang · 10/15/15

I followed the document at http://dev.day.com/docs/en/cq/current/getting_started/download_and_startworking.html#Installing and Starting Adobe Experience Manager as a Windows Service

where there are some notes for Windows 64bit. And it is not starting.

Please help me check it. Thank you a lot!!!

smacdonald2008 · 10/15/15

Have you read all the information located in this AEM topic: "INSTALLING AND STARTING ADOBE EXPERIENCE MANAGER AS A WINDOWS SERVICE" -- see:

http://dev.day.com/docs/en/cq/current/deploying/installing_cq.html#Installing%2520and%2520Starting%2...

Be sure to follow the heap size recommendation.

To prevent the process from forking into more than one process, increase the maximum heap size and the PermGen JVM parameters. Locate the set jvm_options command and set the value as follows:

set jvm_options=-XX:MaxPermSize=256M;-Xmx1792m

smacdonald2008 · 10/15/15

If you followed all the instructions in the AEM docs and its not working -- according to this AEM topic:

http://dev.day.com/docs/en/cq/current/deploying/checklists.html#Troubleshooting

It recommends opening a ticket.

tuan_dang · 10/15/15

I'm sorry for my bad English!

Do you mean that I should create a ticket at http://dev.day.com/docs/en/cq/current/deploying/checklists.html#Troubleshooting ? If so, how to create? Could you please let me know?

Thank a lot!

smacdonald2008 · 10/15/15

See the instructions here:

http://helpx.adobe.com/marketing-cloud/experience-manager.html

[img]Ticket.png[/img]

A ticket is a last resort. If you follow the docs (specified in this thread) and all the recommendations, and it still does not work, then there is a bug somewhere.

tuan_dang · 10/15/15

Thank you very very much :D

Report · 10/15/15

Tuan Dang wrote...
Thank you very very much :D

I have the same problem. Followed the instructions exactly and the service installs but just won't start.

Did you raise a ticket ?

Fraser.

tuan_dang · 10/15/15

I tried again but couldn't login when clicking on the "Create a support ticket" link. I got same error as some days ago! :(

tuan_dang · 10/15/15

Hi you guy!

Today I fixed the problem. I post on StackOverFlow here http://stackoverflow.com/a/19011530/1521627 . I hope that it would work for you :D

Best regards,

Tuan Dang

tuan_dang · 10/15/15

Fraser Goffin wrote...
Tuan Dang wrote...
Thank you very very much :D

I have the same problem. Followed the instructions exactly and the service installs but just won't start.
Did you raise a ticket ?
Fraser.

I don't raise yet. I followed the above instruction but when I click on "create a support ticket" link, I am prompted to enter credentials! I entered Adobe ID but can't login

[img]adobe require credentials.PNG[/img]

tuan_dang · 10/15/15

Hi Fraser,

Did you try to create a ticket about this problem?

Best Regards,

Tuan Dang

smacdonald2008 · 10/15/15

Try again from this page:

http://helpx.adobe.com/marketing-cloud/contact-support.html

I just entered my Adobe credentials and got to this page where you can enter a ticket:

[img]ticket.png[/img]

smacdonald2008 · 10/15/15

Try this -- on that page -- you can click 'Chat with an agent' - click on that and let them know your problem with logging a ticket. Your Adobe Credentials should enable you to log a ticket.

[img]tic3.png[/img]

Report · 10/15/15

Tuan Dang wrote...
Hi Fraser,
Did you try to create a ticket about this problem?
Best Regards,
Tuan Dang

No, I assumed you were going to try again, so I didn't want to confuse things by creating 2 tickets for the same problem. Can you try again and if you still have a problem, let me know and I will do it.

Fraser.

tuan_dang · 10/15/15

Sorry but till I couldn't sign in to create a ticket.

After login to the site (I see "Welcome Tuan Dang" on the top right hand), I click on Create a support ticket.

A pop-up dialog is shown up, I enter my Adobe ID (my email) and password. But after some seconds, the pop-up is shown again to require me to enter credentials!!!

Many thank for your help but I think I will stop finding a bug-fix for the problem!

Thank you!!!!!!