Adobe Livecycle ES2 Version 9.0.0.0. Expired, Need to renew.

[sailikhithrajukonduru]

We are using Adobe Livecycle ES2 Version 9.0.0.0.
Under credential details of admin UI, we see that it has expired on 08th January 2023.

Same goes with the certificate as well.
We are using Livecycle to invoke processes and services from our application form (PDF) and we can see that few functionalities are not working which calls the webservices through Livecycle

While checking the logs we have the following error:

Caused by: com.adobe.livecycle.readerextensions.client.CredentialException: ALC-RES-001-027: Unable to apply the requested usage rights because the credential specified, [PRODUCTION CREDENTIAL], expired on [Sun Jan 08 19:00:00 EST 2023]. 

and 

Caused by: ALC-DSC-003-000: com.adobe.idp.dsc.DSCInvocationException: Invocation error.

We need urgent help to renew these certificates/credentials and to import them to our Livecycle.

Since it is impacting our production environment, We need a very quick response ASAP.

Regards,

Sai Likhith Raju

[nitesh_kumar]

Hi @sailikhithrajukonduru ,

You should reach out to your contacts from Adobe or raise a support ticket in this case. This is beyond this community's scope.

Also, As it seems related to AEM Forms, For better answers please post this question to the AEM Forms community. 

https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager-forms/ct-p/adobe-experienc... 

Regards,

Nitesh

[sailikhithrajukonduru]

Can we migrate/update from Livecycle ES2 to AEM or renew?
If yes, Please help on it on an urgent basis

[sailikhithrajukonduru]

Option is greyed out for us to raise a ticket.

We,ve logged in with our personal account. But we are looking for it as our organization has bought the certificates for application usage.
How can we raise a ticket with this.

Please help.

[nitesh_kumar]

Hi @sailikhithrajukonduru ,

You can use below two links to go through support. 

https://helpx.adobe.com/entp/enterprise-phone-numbers.html

https://helpx.adobe.com/in/contact/enterprise-support.html 

Alternatively, your organization should have some point of contact within Adobe, please reach out to them to get it.

For the other questions, follow this thread which you have opened here.

https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager-forms/unable-to-raise-tick... 

Regards,

Nitesh