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NirmalPe
December 15, 2021
Solved

XMLFormService Issue

  • December 15, 2021
  • 3 replies
  • 3043 views

Hello,

 

   Need help in resolving the XMLFormService Issue. We have installed AEM 6.5.5 on Linux(Linux aem-perf-a-42 3.10.0-1160.31.1.el7.x86_64). IC and XDP file conversion to pdf document is failing with following error -

 

15.12.2021 16:16:20.578 *INFO* [172.20.42.76 [1639584979996] GET /perf/content/dam/formsanddocuments/reference-dor-templates/split.xdp/jcr:content HTTP/1.1] com.adobe.service.ProcessResource Service XMLFormService: Starting native process with command line "/apps/perf/crx-quickstart/bedrock/svcnative/XMLFormService/bin/XMLForm.exe" -MyPath /apps/perf/crx-quickstart/bedrock/svcnative/XMLFormService -IOR IOR:000000000000002249444C3A636F6D2F61646F62652F736572766963652F4D616E616765723A312E30000000000000010000000000000070000102000000000D3137322E32302E34362E34320000B18B00000018393734323231353737372F42522D332F0100000000000000000000020000000000000008000000004A41430000000001000000200000000005010001000000010001000100010109000000020501000100010100 -AppServer Adobe-OSGi
15.12.2021 16:16:20.586 *INFO* [172.20.42.76 [1639584979996] GET /perf/content/dam/formsanddocuments/reference-dor-templates/split.xdp/jcr:content HTTP/1.1] com.adobe.service.ResourcePooler Failure while process launch, attempt: 4
15.12.2021 16:16:20.596 *WARN* [ProcessResource@519ea449(name=XMLForm.exe,pid=0) Error Reader] com.adobe.service.ProcessResource Service XMLFormService: Process ProcessResource@519ea449(name=XMLForm.exe,pid=0) terminated abnormally with error code 127

 

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Best answer by Pulkit_Jain_

@nirmalpe 

Exit code 127 indicates the command couldn't be found.

 

15.12.2021 16:16:20.596 *WARN* [ProcessResource@519ea449(name=XMLForm.exe,pid=0) Error Reader] com.adobe.service.ProcessResource Service XMLFormService: Process ProcessResource@519ea449(name=XMLForm.exe,pid=0) terminated abnormally with error code 127

Typically this would indicate a missing 32-bit interpreter on the target system. Could you please check the same once? Quick command to check the rpms on Linux and compare with the official document[0]:

rpm -qa expat* libxcb* freetype* libXau* libSM* zlib* libICE* libuuid* glibc* libXext* nss-softokn* fontconfig* libX11* libXrender* libXrandr* libXinerama* >> RPM_details.txt

 

Also, check whether files have been extracted properly to svcnative.

 

[0] - https://experienceleague.adobe.com/docs/experience-manager-64/forms/install-aem-forms/osgi-installation/install-configure-document-services.html?lang=en#extrarequirements

3 replies

Mayank_Tiwari
Adobe Employee
Mayank_TiwariAdobe Employee
Adobe Employee
December 15, 2021

Please install 32 bit libraries as mentioned in documentation at aditional requirement for Linux and CentOS ,

and check the issue again.

    G
    GirishBedekar
    December 15, 2021

    Have you installed the additional libraries which are needed for AEM forms to run onLinux?

    the libraries are well documented in the install document of AEM forms on Linux 

      Pulkit_Jain_
      Adobe Employee
      Pulkit_Jain_Adobe EmployeeAccepted solution
      Adobe Employee
      December 15, 2021

      @nirmalpe 

      Exit code 127 indicates the command couldn't be found.

       

      15.12.2021 16:16:20.596 *WARN* [ProcessResource@519ea449(name=XMLForm.exe,pid=0) Error Reader] com.adobe.service.ProcessResource Service XMLFormService: Process ProcessResource@519ea449(name=XMLForm.exe,pid=0) terminated abnormally with error code 127

      Typically this would indicate a missing 32-bit interpreter on the target system. Could you please check the same once? Quick command to check the rpms on Linux and compare with the official document[0]:

      rpm -qa expat* libxcb* freetype* libXau* libSM* zlib* libICE* libuuid* glibc* libXext* nss-softokn* fontconfig* libX11* libXrender* libXrandr* libXinerama* >> RPM_details.txt

       

      Also, check whether files have been extracted properly to svcnative.

       

      [0] - https://experienceleague.adobe.com/docs/experience-manager-64/forms/install-aem-forms/osgi-installation/install-configure-document-services.html?lang=en#extrarequirements

        N
        NirmalPeAuthor
        December 15, 2021

        Following libraries are installed -

        [root@aem-perf-a-42 logs]# vi RPM_details.txt
        glibc-2.17-324.el7_9.x86_64
        expat-2.1.0-12.el7.x86_64
        nss-softokn-freebl-3.53.1-6.el7_9.x86_64
        zlib-1.2.7-19.el7_9.x86_64
        libuuid-2.23.2-65.el7_9.1.x86_64
        nss-softokn-3.53.1-6.el7_9.x86_64
        glibc-common-2.17-324.el7_9.x86_64
        freetype-2.8-14.el7_9.1.x86_64
        glibc-2.17-324.el7_9.x86_64
        libX11-1.6.7-4.el7_9.x86_64
        expat-2.1.0-12.el7.x86_64
        nss-softokn-freebl-3.53.1-6.el7_9.x86_64
        zlib-1.2.7-19.el7_9.x86_64
        libuuid-2.23.2-65.el7_9.1.x86_64
        nss-softokn-3.53.1-6.el7_9.x86_64
        libX11-common-1.6.7-4.el7_9.noarch
        libxcb-1.13-1.el7.x86_64
        libXext-1.3.3-3.el7.x86_64
        libXrandr-1.5.1-2.el7.x86_64
        glibc-common-2.17-324.el7_9.x86_64
        freetype-2.8-14.el7_9.1.x86_64
        libXau-1.0.8-2.1.el7.x86_64
        libXrender-0.9.10-1.el7.x86_64
        glibc-2.17-324.el7_9.x86_64
        libX11-1.6.7-4.el7_9.x86_64
        libXinerama-1.1.3-2.1.el7.x86_64
        expat-2.1.0-12.el7.x86_64
        nss-softokn-freebl-3.53.1-6.el7_9.x86_64
        zlib-1.2.7-19.el7_9.x86_64
        libuuid-2.23.2-65.el7_9.1.x86_64
        nss-softokn-3.53.1-6.el7_9.x86_64
        libX11-common-1.6.7-4.el7_9.noarch
        libxcb-1.13-1.el7.x86_64
        libXext-1.3.3-3.el7.x86_64
        libXrandr-1.5.1-2.el7.x86_64
        libICE-1.0.9-9.el7.x86_64
        glibc-common-2.17-324.el7_9.x86_64
        freetype-2.8-14.el7_9.1.x86_64
        libXau-1.0.8-2.1.el7.x86_64
        libXrender-0.9.10-1.el7.x86_64
        libSM-1.2.2-2.el7.x86_64
        fontconfig-2.13.0-4.3.el7.x86_64

         

        This includes all 16 libraries provided in documentation.

          N
          NirmalPeAuthor
          December 17, 2021

          @nirmalpe 

          These RPMs are 64-bit versions of the libraries. 

          Please add the corresponding 32-bit versions of these RPMs as suggested in this document- https://experienceleague.adobe.com/docs/experience-manager-learn/forms/adaptive-forms/installing-aem-form-on-linux.html?lang=en 

          This should resolve the issue otherwise, please raise a support ticket for in-depth analysis of the issue.


          Thank you @pulkit_jain_ @mayank_tiwari , @girishbedekar, the issue is resolved. It worked with 64 bit package. The issue was 32 bit libcurl.so, libuuid.so and libX11.so libraries was missing. After the installation of these libraries, pdf generation started working fine. Following are the installation I did -

           

          1. Find required packages
          rpm -qa expat* libxcb* freetype* libXau* libSM* zlib* libICE* libuuid* glibc* libXext* nss-softokn* fontconfig* libX11* libXrender* libXrandr* libXinerama* >> RPM_details.txt

           

          2. Install missing packages
          yum install libXinerama
          yum install libSM
          yum install libICE
          yum install fontconfig

           

          3. Install missing libraries
          cd /usr/lib
          yum install libcurl.i686
          ln -s libcurl.so.4.3.0 libcurl.so
          ln -s libcrypto.so.1.0.2k libcrypto.so
          ln -s libssl.so.1.0.2k libssl.so
          yum install libuuid.i686
          ln -s libuuid.so.1.3.0 libuuid.so
          yum install libX11.i686
          ls -ltr /usr/lib|grep libX11

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