Error converting Word to PDF

[tommyk25453380]

We are using AEM Forms 6.5 for document conversion.

We got this error when trying to convert a docx-file - 

07:46:31,337 ERROR [com.adobe.pdfg.GeneratePDFImpl] (default task-14) ALC-PDG-001-000-ALC-PDG-060-001-Microsoft Word could not set the "ShowRevisionsAndComments" property. This could happen if the submitted document is protected.

We tried with a password protected file but that gave us a different error msg.

Any ideas?

regards

Tommy

[GirishBedekar]

Are you able To convert the same file using Acrobat?

[tommyk56668182 · Accepted solution]

Sorry for the late response. We had som problem finding the documents from our production-environment.

The issue i now solved. We created a new File Type Setting and enabled

Preserve document markup in Adobe PDF(for Microsoft Office 2003 or later).