Expand my Community achievements bar.

Dive into Adobe Summit 2024! Explore curated list of AEM sessions & labs, register, connect with experts, ask questions, engage, and share insights. Don't miss the excitement.
SOLVED

Dynamic Media Upload Failed

Avatar

Level 3

Hi Team, Our customer have a custom workflow model with Dynamic Media Upload process step alone in the workflow model. And we are seeing long running workflow instances and listed under failures, showing failure details stack as :

com.adobe.granite.workflow.WorkflowException: Dynamic Media Upload failed : null/NeedsReupload : {{image path}}.psd was processed into the Scene7 Publishing System and updated.
at com.adobe.cq.dm.process.DynamicMediaUploadProcess.handleResult(DynamicMediaUploadProcess.java:138)
at com.adobe.granite.workflow.core.job.ExternalProcessPollingHandler.process(ExternalProcessPollingHandler.java:129)
at org.apache.sling.event.impl.jobs.JobConsumerManager$JobConsumerWrapper.process(JobConsumerManager.java:502)
at org.apache.sling.event.impl.jobs.queues.JobQueueImpl.startJob(JobQueueImpl.java:293)
at org.apache.sling.event.impl.jobs.queues.JobQueueImpl.access$100(JobQueueImpl.java:60)
at org.apache.sling.event.impl.jobs.queues.JobQueueImpl$1.run(JobQueueImpl.java:229)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at java.base/java.lang.Thread.run(Thread.java:834)

 

In which case this error encounter.

1 Accepted Solution

Avatar

Correct answer by
Level 3

Thank you for the response @diksha_mishra . It is working fine with other formats. Even PSD is also supported. We observed for few PSD files it is working and for few it is not. It depends on the number of layers PSD file has.

 

Thanks,

View solution in original post

4 Replies

Avatar

Community Advisor

@thanikon the issue looks related to psd files. What happens when you upload a jpg/png? 

Can you please check if PSD is an allowed format for AEM-DM upload: 

/conf/global/settings/cloudconfigs/dmscene7/jcr:content/mimeTypes/image_vnd.adobe.photoshop

Enabled=true

Save All.

Here's a list of supported formats and related features: https://experienceleague.adobe.com/docs/experience-manager-cloud-service/content/assets/file-format-... 

Avatar

Correct answer by
Level 3

Thank you for the response @diksha_mishra . It is working fine with other formats. Even PSD is also supported. We observed for few PSD files it is working and for few it is not. It depends on the number of layers PSD file has.

 

Thanks,

Avatar

Employee

Do you need layers to be extracted? Otherwise, you could turn off the layer extraction from DM general settings temprarily and check if workflow succeeds. If yes , it might be a bug and RAISE A SUPPORT TICKET.

Avatar

Level 3

Thanks @digarg for the response. We have already raised a support ticket and proceeding based on their inputs shared.