Dynamic Media Upload Failed

[thanikon]

Hi Team, Our customer have a custom workflow model with Dynamic Media Upload process step alone in the workflow model. And we are seeing long running workflow instances and listed under failures, showing failure details stack as :

com.adobe.granite.workflow.WorkflowException: Dynamic Media Upload failed : null/NeedsReupload : {{image path}}.psd was processed into the Scene7 Publishing System and updated.
at com.adobe.cq.dm.process.DynamicMediaUploadProcess.handleResult(DynamicMediaUploadProcess.java:138)
at com.adobe.granite.workflow.core.job.ExternalProcessPollingHandler.process(ExternalProcessPollingHandler.java:129)
at org.apache.sling.event.impl.jobs.JobConsumerManager$JobConsumerWrapper.process(JobConsumerManager.java:502)
at org.apache.sling.event.impl.jobs.queues.JobQueueImpl.startJob(JobQueueImpl.java:293)
at org.apache.sling.event.impl.jobs.queues.JobQueueImpl.access$100(JobQueueImpl.java:60)
at org.apache.sling.event.impl.jobs.queues.JobQueueImpl$1.run(JobQueueImpl.java:229)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at java.base/java.lang.Thread.run(Thread.java:834)

In which case this error encounter.

[diksha_mishra]

@thanikon the issue looks related to psd files. What happens when you upload a jpg/png? 

Can you please check if PSD is an allowed format for AEM-DM upload: 

/conf/global/settings/cloudconfigs/dmscene7/jcr:content/mimeTypes/image_vnd.adobe.photoshop

Enabled=true

Save All.

Here's a list of supported formats and related features: https://experienceleague.adobe.com/docs/experience-manager-cloud-service/content/assets/file-format-... 

[thanikon · Accepted solution]

Thank you for the response @diksha_mishra . It is working fine with other formats. Even PSD is also supported. We observed for few PSD files it is working and for few it is not. It depends on the number of layers PSD file has.

Thanks,

[digarg]

Do you need layers to be extracted? Otherwise, you could turn off the layer extraction from DM general settings temprarily and check if workflow succeeds. If yes , it might be a bug and RAISE A SUPPORT TICKET.

[thanikon]

Thanks @digarg for the response. We have already raised a support ticket and proceeding based on their inputs shared. 

[SreekarPr]

@thanikon Can you plz share your findings here. Faced the same issue here!