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Adobe Employee
thanikonAdobe Employee
Adobe Employee
November 21, 2022
Solved

Dynamic Media Upload Failed

  • November 21, 2022
  • 1 reply
  • 2190 views

Hi Team, Our customer have a custom workflow model with Dynamic Media Upload process step alone in the workflow model. And we are seeing long running workflow instances and listed under failures, showing failure details stack as :

com.adobe.granite.workflow.WorkflowException: Dynamic Media Upload failed : null/NeedsReupload : {{image path}}.psd was processed into the Scene7 Publishing System and updated.
at com.adobe.cq.dm.process.DynamicMediaUploadProcess.handleResult(DynamicMediaUploadProcess.java:138)
at com.adobe.granite.workflow.core.job.ExternalProcessPollingHandler.process(ExternalProcessPollingHandler.java:129)
at org.apache.sling.event.impl.jobs.JobConsumerManager$JobConsumerWrapper.process(JobConsumerManager.java:502)
at org.apache.sling.event.impl.jobs.queues.JobQueueImpl.startJob(JobQueueImpl.java:293)
at org.apache.sling.event.impl.jobs.queues.JobQueueImpl.access$100(JobQueueImpl.java:60)
at org.apache.sling.event.impl.jobs.queues.JobQueueImpl$1.run(JobQueueImpl.java:229)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at java.base/java.lang.Thread.run(Thread.java:834)

 

In which case this error encounter.

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Best answer by thanikon

Thank you for the response @diksha_mishra . It is working fine with other formats. Even PSD is also supported. We observed for few PSD files it is working and for few it is not. It depends on the number of layers PSD file has.

 

Thanks,

1 reply

diksha_mishra
Community Advisor
diksha_mishraCommunity Advisor
Community Advisor
December 13, 2022

@thanikon the issue looks related to psd files. What happens when you upload a jpg/png? 

Can you please check if PSD is an allowed format for AEM-DM upload: 

/conf/global/settings/cloudconfigs/dmscene7/jcr:content/mimeTypes/image_vnd.adobe.photoshop

Enabled=true

Save All.

Here's a list of supported formats and related features: https://experienceleague.adobe.com/docs/experience-manager-cloud-service/content/assets/file-format-support.html?lang=en 

    T
    Adobe Employee
    thanikonAdobe EmployeeAuthorAccepted solution
    Adobe Employee
    December 13, 2022

    Thank you for the response @diksha_mishra . It is working fine with other formats. Even PSD is also supported. We observed for few PSD files it is working and for few it is not. It depends on the number of layers PSD file has.

     

    Thanks,

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