Login Error with a User that I have added into the User Management Console

[michaelk6714623]

Hi All,

I have added a new user into our User Management portal. When the user tries to login to Adobe Analytics, they get the error in the attached image.

How do I fix this?

[jantzen_b]

Hi Michael,

Does that user already have a user account in Adobe Analytics or were they new to Analytics? Also, is it safe to assume you added the user via the Marketing Cloud Enterprise Dashboard? Lastly, can I ask what product configuration groups you have added the user to? Typically, there is a "Default Access" group along with any others you may have created. 

Thanks,
Jantzen

[jantzen_b]

Hi Michael,

Did you still need assistance with this issue? Was my previous reply enough information to solve your question?

Thanks,
Jantzen

[michaelk6714623 · Accepted solution]

Hi Jantzen,

Turns out the user needs to Sign Out to reset the cookie, that way the login will work again on refresh.

All sorted.

[jantzen_b]

Michael,

Thanks for sharing the solution. I'll mark your response as correct in case others face this same problem in the future.

Cheers,
Jantzen