It happens sometimes that the Clientcare chat window gets to the background and you forget about it since you were reading an email. Would be great to enable a beep (optionally) if there is a new message and the window does not have the focus.
I know that is not Omniture software, but maybe you could enter this into the Idea Exchange from RightNow Tech. ![Smiley Wink Smiley Wink](/t5/image/serverpage/image-id/21443i045E9D9D3858E3B8/image-size/large?v=v2&px=999)