Comment
09-01-2011
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report
Many of us have multipple browsers/applications open due to the nature of the multitasking way in which we operate. For me this means that sometimes I start a live chat with one of the support team at Omniture and get side tracked and then forget to check for updated comments. When I check again the operator has disconnected as I have not entered a comment for x minutes. Enabling a simple sound to be played when a message is added by live support will mean that the number of 'disconnections' decreases considerably and chats will be completed more frequently rather than having to restart.