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Add case details when Client Care follows-up

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xptr99210
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xptr99210
Level 4

17-02-2010

Not strictly speaking a product enhancement rather a business process but this is affecting my experience with Omniture. I often get emails from ClientCare stating that I have not got back to them and that the issue is going to be closed in a couple of days. But there is no detail about the issue, it would save me a lot of time if the problem was listed there too.
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benjamingaines2
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benjamingaines2
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28-05-2010

We got this implemented today. The replies that you described should now contain the original issue information.