Add case details when Client Care follows-up

[#1]

Not strictly speaking a product enhancement rather a business process but this is affecting my experience with Omniture. I often get emails from ClientCare stating that I have not got back to them and that the issue is going to be closed in a couple of days. But there is no detail about the issue, it would save me a lot of time if the problem was listed there too.

[#2]

We got this implemented today. The replies that you described should now contain the original issue information.