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SOLVED

Standard users can't create an email

kimb42961754
Level 2
Level 2

Our Standard users are getting an error message when they try to create an email (screenshot below).

According to the documentation a Basic user (assuming that is the same as Standard user), should be able to create an email. Adobe Campaign Help | Types of users

How can we adjust the configuration of roles and security groups to ensure Standard users can create and send an email.

Screen Shot 2019-08-21 at 10.30.32 AM.png

1 Accepted Solution
mariecastine
Correct answer by
Level 3
Level 3

There are a few reasons that they could get this issue.

1. Are the security groups set up with these parameters?

     Prepare Deliveries

     Start Deliveries

     Workflow

2. Is the email they are trying to create under a specific Program and does that folder have permissions for an Org Unit? If so, do they have the same permissions? Is the Program folder inside another Program folder and do they have the exact Org Unit access auth?

3. Did you create a custom Email Type and are they using that or the OOTB email type?

View solution in original post

0 Replies
mariecastine
Correct answer by
Level 3
Level 3

There are a few reasons that they could get this issue.

1. Are the security groups set up with these parameters?

     Prepare Deliveries

     Start Deliveries

     Workflow

2. Is the email they are trying to create under a specific Program and does that folder have permissions for an Org Unit? If so, do they have the same permissions? Is the Program folder inside another Program folder and do they have the exact Org Unit access auth?

3. Did you create a custom Email Type and are they using that or the OOTB email type?

mariecastine
Level 3
Level 3

Great! Can you mark my reply as answered please?