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Quarantine codes

Forum|Forum|2 years ago
June 15, 2023
3 replies
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When I open the Quarantine addresses table (Administration > Channels > Quarantines > Addresses) columns like Status and Error reason show normal text. However, when I export the contents of the table thes columns are filled with numbers (codes). Where can I see which number corresponds to which text?

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Best answer by ParthaSarathy

Hi @laravl ,

When you extract the file, Select the checkbox 'export label instead of internal values of enumeration'. So that you can see the normal text as you seen in Status and Error reason on Administration > Channels > Quarantines > Addresses.

These numbers are enumeration values defined in resource data model structure.

To see which number corresponds to which text, go to that schema under Administration > Development > Diagnosis > Data Schema > in search menu click on 'Display all schema' and search for delivery schema (nms:delivery) > in source tab of it, you can find the enumeration for status (its number value and its label text).
Similar way, you can search for other schema and can able to see what is the label text for the numbers you see in Extract report.

For example, in Delivery resource, Status field is such example for enumeration. If you see the data model for delivery, the enumeration values are as below

For more details on data model, you can refer here

But to see the text instead of numbers in your output csv file, you can enable 'export label instead of internal values of enumeration' while exporting.

ParthaSarathy

Accepted solution

Community Advisor

Hi @laravl ,

When you extract the file, Select the checkbox 'export label instead of internal values of enumeration'. So that you can see the normal text as you seen in Status and Error reason on Administration > Channels > Quarantines > Addresses.

These numbers are enumeration values defined in resource data model structure.

To see which number corresponds to which text, go to that schema under Administration > Development > Diagnosis > Data Schema > in search menu click on 'Display all schema' and search for delivery schema (nms:delivery) > in source tab of it, you can find the enumeration for status (its number value and its label text).
Similar way, you can search for other schema and can able to see what is the label text for the numbers you see in Extract report.

For example, in Delivery resource, Status field is such example for enumeration. If you see the data model for delivery, the enumeration values are as below

For more details on data model, you can refer here

But to see the text instead of numbers in your output csv file, you can enable 'export label instead of internal values of enumeration' while exporting.

~ ParthaSarathy S~ Click here to join ADOBE CAMPAIGN USER GROUP for Quarterly In-person | Hybrid | Virtual Meetups

ParthaSarathy

Community Advisor

Hi @laravl ,

In a workflow, Exporting in a file by enabling 'export label instead of internal values of enumeration' worked?

Here are the value and its label,

<enumeration basetype="byte" name="failureReason">
    <value label="Not defined" name="Undefined" value="0" xdm="undefined"/>
    <value label="User unknown" name="UnknownUser" value="1" xdm="unknown_user"/>
    <value label="Invalid domain" name="InvalidDomain" value="2" xdm="invalid_domain"/>
    <value label="Unreachable" name="Unreachable" value="3" xdm="unreachable"/>
    <value label="Account disabled" name="Disabled" value="4" xdm="disabled"/>
    <value label="Mailbox full" name="MailboxFull" value="5" xdm="mailbox_full"/>
    <value label="Not connected" name="NotConnected" value="6" xdm="not_connected"/>
    <value label="Refused" name="Refused" value="20" xdm="refused"/>
    <value desc="Error ignored since address is whitelisted" label="Error ignored" name="ErrorIgnored" value="25" xdm="error_ignored"/>
    <value desc="The recipient address is not specified" label="Address not specified" name="AddressUndefined" value="7" xdm="address_undefined"/>
    <value desc="The recipient was blacklisted when the delivery was performed" label="Blacklisted address" name="Blacklisted" value="8" xdm="blacklisted"/>
    <value desc="The recipient address was in quarantine when the delivery was performed" label="Quarantined address" name="Quarantine" value="9" xdm="quarantine"/>
    <value desc="The address of the recipient is already referenced for this delivery" label="Duplicate" name="Duplicate" value="10" xdm="duplicate"/>
    <value desc="Recipient has been excluded by a typology rule of type 'SQL'" label="Excluded by a SQL rule" name="TypologyRule" value="11" xdm="typology_rule"/>
    <value desc="Recipient has been excluded by an 'arbitration' typology rule" label="Excluded by pressure rule" name="BusinessRanking" value="12" xdm="business_ranking"/>
    <value desc="A personalization script has canceled delivery of this message" label="Delivery canceled" name="Cancelled" value="13" xdm="cancelled"/>
    <value desc="The postal address quality rating is too low" label="Bad-quality address" name="Quality" value="14" xdm="quality"/>
    <value desc="The postal address has not been qualified" label="Unqualified address" name="Unchecked" value="15" xdm="unchecked"/>
    <value desc="The recipient was excluded as not eligible for the offers in the delivery outline" label="Not eligible for the offers" name="OfferMissing" value="16" xdm="offer_missing"/>
    <value desc="The recipient was excluded because the maximum delivery size was reached" label="Target limited in size" name="OverDeliveryLimit" value="17" xdm="over_delivery_limit"/>
    <value label="Expired" name="Expired" value="26" xdm="expired"/>
    <value label="Text too long" name="TooLong" value="27" xdm="too_long"/>
    <value label="Character not supported by encoding" name="Untranslatable" value="28" xdm="untranslatable"/>
    <value desc="The address is part of the control group" label="Control address" name="ControlGroup" value="127" xdm="control_group"/>
  </enumeration>

~ ParthaSarathy S~ Click here to join ADOBE CAMPAIGN USER GROUP for Quarterly In-person | Hybrid | Virtual Meetups

A

aggabhi

Level 5

Hi @laravl ,

Simply raise a ticket to adobe support. For every number there is one meaning and only deliverability team of adobe can give you the details.

Those are I believe Momen Code numbers and they have detailed meaning of every number.

Sukrity_Wadhwa

Community Manager

Hi @laravl,

Were you able to resolve this query with the help of the given solutions or do you still need more help here? Do let us know. In case the given solutions were helpful, then kindly choose the one that helped you the most as the 'Correct Reply'.
Thanks!

Sukrity Wadhwa

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