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giubenn
June 27, 2023
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Sending realtime transactional messages to quarantined addresses

  • June 27, 2023
  • 2 replies
  • 1535 views

Hi there,
I'm trying to find a way to send realtime transactional messages to quarantined email addresses by using typology rules, can anyone tell me whether this can be done or not?

Thanks in advance!

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Best answer by bisswang

By default the typologies contain the rules to exclude Quarantined and Blacklisted addressed

You can remove that condition from a typology and then ACS could send transactional mails.

 

You should just ensure that what you send is really relevant and that the addresses are working.

e.g. if you would send a high-volume to unknown addresses on a certain provider, you may get a bad reputation.

Though for things like Password Reminders etc indeed it could be feasible to use a custom typology to allow targetting any address

2 replies

A
aggabhi
Level 5
June 27, 2023

Hi @giubenn ,

 

As per my understanding, you need to remove the email address from quarantine before sending them the emails.

 

Refer "Removing a address from quarantine" from https://experienceleague.adobe.com/docs/campaign-standard/using/testing-and-sending/monitoring-messages/understanding-quarantine-management.html?lang=en to know more on same.

 

Regards

Abhishek

B
Adobe Employee
bisswangAdobe EmployeeAccepted solution
Adobe Employee
June 30, 2023

By default the typologies contain the rules to exclude Quarantined and Blacklisted addressed

You can remove that condition from a typology and then ACS could send transactional mails.

 

You should just ensure that what you send is really relevant and that the addresses are working.

e.g. if you would send a high-volume to unknown addresses on a certain provider, you may get a bad reputation.

Though for things like Password Reminders etc indeed it could be feasible to use a custom typology to allow targetting any address

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