Mobile Country Code | Community
Skip to main content
D
Dnelson_WG
Level 2
October 18, 2024
Solved

Mobile Country Code

  • October 18, 2024
  • 1 reply
  • 656 views

The mobile numbers for our Profiles are all saved as 10-digit, without the US country code of 1 appended at the front. Is there a way in my workflow or in the delivery template or in the external account settings to add "1" to the recipients number automatically before sending to our SMS provider? 

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by SatheeskannaK

@dnelson_wg There are a couple of ways to handle this. 

  • Update the data import workflow to have prefix 1 on the mobile number while importing the data into ACS.
  • If the above can't be done use a separate workflow to pull the records having mobile numbers and use update activity to update the mobile numbers for the existing records and it can be scheduled to run on regularly. This workflow will look like below having query and update data activity,

update activity details,

 

  • I won't suggest to handle this at each campaign workflow level to prefix with the country code on the mobile number. 

1 reply

SatheeskannaK
Community Advisor
SatheeskannaKCommunity AdvisorAccepted solution
Community Advisor
October 18, 2024

@dnelson_wg There are a couple of ways to handle this. 

  • Update the data import workflow to have prefix 1 on the mobile number while importing the data into ACS.
  • If the above can't be done use a separate workflow to pull the records having mobile numbers and use update activity to update the mobile numbers for the existing records and it can be scheduled to run on regularly. This workflow will look like below having query and update data activity,

update activity details,

 

  • I won't suggest to handle this at each campaign workflow level to prefix with the country code on the mobile number. 
Thanks, Sathees
    Terms & ConditionsAccessibility statement

    Loading footer...