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SOLVED

Problem with Adobe ID Login into Adobe Campaign Classic (v7)

smritib81656502
Level 1
Level 1

My understanding is that our Campaign v7 instance has been provisioned for IMS ID as I had raised a client care ticket for the same. But when I am trying to login using my Marketing Cloud ID it says that I am not authorized in the Campaign logs. The exact error is:

XSV-350039 'smriti.b@xxx.com' operator has no rights. Unable to connect. (iRc=-69)

Can some one suggest what could be missing here? Thanks.

Additionally, when I log in using my Marketing Cloud ID, I get a dialog with null string. Screenshot below:

null.jpg

1 Accepted Solution
davidk21713691
Correct answer by
Level 3
Level 3

Hi,

Make sure the user is added as an user to Adobe Campaing on the Marketing Cloud.

Thanks

View solution in original post

1 Reply
davidk21713691
Correct answer by
Level 3
Level 3

Hi,

Make sure the user is added as an user to Adobe Campaing on the Marketing Cloud.

Thanks

View solution in original post