Expand my Community achievements bar.

Applications for the Community Advisor Program Class of 2025 are NOW OPEN – Apply Today!

Issue with Footer Template, When saving Footer with visibility conditions

Avatar

Level 1

Hi everyone, 
We are asking for help, as we struggling with ACS editor.

On ACS STG, we are working on a new footer in "HTML TYPE = TEMPLATE."

After building the footer with content and style (specifically, we added visibility conditions for mobile-only and desktop-only at the structure level, as well as the "Do Not Stack" function for a four-column structure), we encountered an issue.

When we save the FOOTER TEMPLATE as a FOOTER FRAGMENT, we lose the visibility conditions and the "Do Not Stack" function.

Could you please help us resolve this issue?
CC enclosed exemples

Thank you in advance for your support.

Best regards,

2 Replies

Avatar

Employee Advisor

Hi Quentin,

 

This is a limitation with content fragments in which personalized or dynamic content cannot be saved as a fragment. Please see the documentation below where the following statement was pulled:

 

"Fragments cannot include personalization fields, dynamic content or another fragment.
Avoid saving as a fragment content with empty structure components. Once the >fragment is inserted, they will not be editable.

Avatar

Level 1

thank you Craig Thonis for your answer, 

Do you think there is a way to get around this limitation? 
Can we directly compel the "visibility condition"n and the "do not stack" into the HTML? 

We truly need to have a footer saved as a fragment with different displays for mobile and desktop.

Thank you