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SOLVED

Personalization pending status since 12 hours

priyankah586599
Level 4
Level 4

Hi anyone,

Delivery is not sent out as shown below. Can anyone help on how to mitigate this. Do I need to stop and restart? Or is there anyway I can send this delivery out.

1294699_pastedImage_0.png

Regards,

Priyanka

1 Accepted Solution
Vapsy
Correct answer by
Employee
Employee

Hi Priyanka,

Something has gone wrong here. For a target audience as small as 236 it shouldn't take this long.

If the instance is hosted by Adobe, reach out to Adobe support and they can have tech-ops check what is happening at backend.

If the instance is on-premise you will have to ask the DBA.

However, is the problem affecting only this delivery? or is it a system wide problem.

If only this delivery is impacted, hit the Stop button, rerun your workflow to create a new delivery and hopefully it will go out.

Regards,
Vipul

View solution in original post

4 Replies
Vapsy
Correct answer by
Employee
Employee

Hi Priyanka,

Something has gone wrong here. For a target audience as small as 236 it shouldn't take this long.

If the instance is hosted by Adobe, reach out to Adobe support and they can have tech-ops check what is happening at backend.

If the instance is on-premise you will have to ask the DBA.

However, is the problem affecting only this delivery? or is it a system wide problem.

If only this delivery is impacted, hit the Stop button, rerun your workflow to create a new delivery and hopefully it will go out.

Regards,
Vipul

View solution in original post

priyankah586599
Level 4
Level 4

Hi Vipul,

Thanks for the quick turnaround. Our instance is hosted by Adobe. May be now I'll hit the stop button and rerun the workflow as you mentioned.

Regards,

Priyanka

manojn40001439
Level 1
Level 1

Hi Vipul,

I have similar issue,

I deleted the deliver's and cleared my cache. Re created deliverer's on same workflow still same status.

can you suggest me anything else?