Open/Click stats on delivery | Community
Skip to main content
R
Adobe Employee
RRafikiAdobe Employee
Adobe Employee
April 12, 2023
Question

Open/Click stats on delivery

  • April 12, 2023
  • 2 replies
  • 634 views

Hi,

 

I have a question regarding one of our transactional deliveries that I'm hoping anyone could t provide some guidance on.

We have several brands that all have the same transactional emails.

I was looking into the opens/clicks of some of our transactionals and noticed that only one of our deliveries has no open/click data when looking at the delivery (and seems to have never had this?) - though the data does show up in the reports section.

I looked at one of our deliveries where it works, and I can't find anything obvious or different between one that works and one that doesn't.

 

Appreciate the help 

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

2 replies

SatheeskannaK
Community Advisor
SatheeskannaKCommunity Advisor
Community Advisor
April 12, 2023

Hi @rrafiki,

 

That's weird. Did you try unpublish and publish again the transactional email to see if that helps anything? Also, I would suggest opening a support ticket on this issue. 

Thanks, Sathees
Sukrity_Wadhwa
Community Manager
Sukrity_WadhwaCommunity Manager
Community Manager
April 26, 2023

Hi @rrafiki,

Were you able to resolve this query or do you still need more help here? Do let us know.

Thanks!

Sukrity Wadhwa
Terms & ConditionsAccessibility statement

Loading footer...