


Hi,
I have a question regarding one of our transactional deliveries that I'm hoping anyone could t provide some guidance on.
We have several brands that all have the same transactional emails.
I was looking into the opens/clicks of some of our transactionals and noticed that only one of our deliveries has no open/click data when looking at the delivery (and seems to have never had this?) - though the data does show up in the reports section.
I looked at one of our deliveries where it works, and I can't find anything obvious or different between one that works and one that doesn't.
Appreciate the help
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Hi @RRafiki,
That's weird. Did you try unpublish and publish again the transactional email to see if that helps anything? Also, I would suggest opening a support ticket on this issue.
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Hi @RRafiki,
Were you able to resolve this query or do you still need more help here? Do let us know.
Thanks!
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