Missing data dynamic reports

[filipe23353816]

Hi,

We were missing data in the dynamic reports for a period. Now it is back again from a week ago and data is showing from a specific time onwards. But the data, from the period when we had issues with the dynamic reports, is still missing. 

For example when I check a delivery that was sent just a day before our problem was solved, then we have 0 sent emails but we have 7000 opens (which happened after the problem was solved and therefore shows in the reports).

Is there anything I can check or do myself in order to get the numbers back in the dynamic reports for this period when the numbers are missing?

 

[ramon_bisswanger · Accepted solution]

Dynamic reporting is storing the data outside of the Campaign database, so there is nothing you can really check on your side.

You should open a support ticket for Adobe and they normally can "replay" the data for the affected time period for the reporting data store