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Landing page not being associated with subscription service

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Level 1

hi, i´ve run into a tricky issue, on a subscirption service i have associated a landing page for subscription and unsubscription, when the unsub link is inserted in an email pointing to this service i would expect to be directed to that specific landing page, which happens ok (url is correct, unsub cta is for the correct service etc), but the html is from a totally different unsubscription page. Testing the landing page with a profile delivers the expected results. And access from public url is also OK. But as soon as i link the service from unsub link in email i get to this landing page that has the correct url and service linked, but with different html layout, any ideas why this is happening? is there some caching invalidation job that has failed or something?   

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2 Replies

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Community Advisor

@SebastianEd There shouldn't be any caching issue. What do you see when you test the landing page using the test option?

SatheeskannaK_0-1718984101351.png

 

Thanks, Sathees

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Administrator

Hi @SebastianEd,

Were you able to resolve this query on your own or do you still need help here? Do let us know.

Thanks!



Sukrity Wadhwa