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SOLVED

Facing issue while testing the SMS configuration in ACS

ManjulaPongiappan
Level 2
Level 2

Hi,

We have configured the SMS vendor in ACS instance under external account. And adobe team confirmed that the configuration is correct. And then I have tested the SMS configuration by triggering  test SMS to few customers(Mobile numbers are valid and not in DND list). But the status of SMS delivery is in "pending status". Could you please help me ,to find the issue/fix the issue.

ManjulaPongiappan_1-1582541522439.png

And Could you please let me know that from where can i get the MTA log file? 

 

Thanks.

1 Accepted Solution
ramon_bisswanger
Correct answer by
Employee
Employee

Unfortunately as a customer xou can't see MTA logs.

You could enable verbose logging for the external account and ask Adobe Support to check/provide the logs.

View solution in original post

7 Replies
sebastiane27965
Level 3
Level 3
Hi, when using an SMPP account, have you specified the TON and NPI values according to SMPP providers required settings? i have seen this happen when passing a 0 or null value in the request
ManjulaPongiappan
Level 2
Level 2

Hi,

Yes i have updated those parameters as per requirement as shown below.

 

ManjulaPongiappan_0-1582697406312.png

 What could be the reason for this issue (SMS not getting triggered)? Could you please help me on the same.

 

Thanks,

Manjula

 

sebastiane27965
Level 3
Level 3
the reason is probably that it doesnt bind correctly with your smpp host, eg the connection works as such but in the process of binding it doesnt work and your SMS ends up as pending
ManjulaPongiappan
Level 2
Level 2

Okay. If the binding is the issue, could you please let me know the next steps to follow to get it fixed.

And do we have any other possible reasons for these failure ? 

 

Could you please assist me.

sebastiane27965
Level 3
Level 3

So basically you need to specify TON and NPI for source and destination under the section "SMPP channel settings" in your external account setup, and these settings affect how the number you pass to provider will be processed as destination end point, have a look here for example: https://developers.sinch.com/docs/sms-smpp-outbound#source-address so your numbers in campaign should follow a consistent format and and your settings should match. We have all numbers with country prefix (no leading 0 or +), so in our instance theres a value of "1" in source and destination TON and NPI when using SINCH as provider

ramon_bisswanger
Correct answer by
Employee
Employee

Unfortunately as a customer xou can't see MTA logs.

You could enable verbose logging for the external account and ask Adobe Support to check/provide the logs.

View solution in original post