Error when trying to preview an email delivery

Avatar

Avatar
Validate 1
Level 2
davidk46719882
Level 2

Likes

7 likes

Total Posts

18 posts

Correct reply

7 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 1
Affirm 5
View profile

Avatar
Validate 1
Level 2
davidk46719882
Level 2

Likes

7 likes

Total Posts

18 posts

Correct reply

7 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 1
Affirm 5
View profile
davidk46719882
Level 2

19-06-2017

Hi Guys,

After a migration to AC 6.1.1 build 8770, I'm having an issue when I'm trying to preview in an email deliveries.

The error is saying that impossible to analyse an expression.

error XTK 170036.png

Did you ever see this error?

Can you please help on that?

Regards

David

Accepted Solutions (1)

Accepted Solutions (1)

Avatar

Avatar
Validate 1
Level 2
davidk46719882
Level 2

Likes

7 likes

Total Posts

18 posts

Correct reply

7 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 1
Affirm 5
View profile

Avatar
Validate 1
Level 2
davidk46719882
Level 2

Likes

7 likes

Total Posts

18 posts

Correct reply

7 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 1
Affirm 5
View profile
davidk46719882
Level 2

26-06-2017

Hi Florent,

According to support this is something related to the build 8770 and it fixed in build 8795.

Thanks.

Answers (6)

Answers (6)

Avatar

Avatar
Validate 1
Level 2
LeonieSwart
Level 2

Likes

12 likes

Total Posts

30 posts

Correct reply

2 solutions
Top badges earned
Validate 1
Give Back 5
Give Back 3
Give Back
Boost 5
View profile

Avatar
Validate 1
Level 2
LeonieSwart
Level 2

Likes

12 likes

Total Posts

30 posts

Correct reply

2 solutions
Top badges earned
Validate 1
Give Back 5
Give Back 3
Give Back
Boost 5
View profile
LeonieSwart
Level 2

03-01-2018

Hi Adhiyan

Nothing is specified under the additional fields.

Does anything need to be set there?

Thanks for your quick respons!

Leonie

Avatar

Avatar
Establish
Employee
Adhiyan
Employee

Likes

241 likes

Total Posts

343 posts

Correct reply

124 solutions
Top badges earned
Establish
Give Back 50
Give Back 25
Give Back 10
Give Back 5
View profile

Avatar
Establish
Employee
Adhiyan
Employee

Likes

241 likes

Total Posts

343 posts

Correct reply

124 solutions
Top badges earned
Establish
Give Back 50
Give Back 25
Give Back 10
Give Back 5
View profile
Adhiyan
Employee

03-01-2018

Hello Leo,

Could you please check the target mapping used for this delivery and see if there are any additional fields added under the storage tab inside the mapping section.

1385606_pastedImage_0.png

Regards,

Adhiyan

Avatar

Avatar
Validate 1
Level 2
LeonieSwart
Level 2

Likes

12 likes

Total Posts

30 posts

Correct reply

2 solutions
Top badges earned
Validate 1
Give Back 5
Give Back 3
Give Back
Boost 5
View profile

Avatar
Validate 1
Level 2
LeonieSwart
Level 2

Likes

12 likes

Total Posts

30 posts

Correct reply

2 solutions
Top badges earned
Validate 1
Give Back 5
Give Back 3
Give Back
Boost 5
View profile
LeonieSwart
Level 2

02-01-2018

Hi

I'm experiencing the same issue but I'm working on version 6.1.1 build 8857.

This doesn't occur with all my colleagues. I've checked access rights to be sure but can't see any difference between whom it does happen and with whom it doesn't.

Any idea how this issue is caused?

Thanks!

Leonie

Avatar

Avatar
Give Back 50
Level 10
florentlb
Level 10

Likes

237 likes

Total Posts

1,109 posts

Correct reply

239 solutions
Top badges earned
Give Back 50
Give Back 5
Give Back 3
Give Back 25
Give Back 200
View profile

Avatar
Give Back 50
Level 10
florentlb
Level 10

Likes

237 likes

Total Posts

1,109 posts

Correct reply

239 solutions
Top badges earned
Give Back 50
Give Back 5
Give Back 3
Give Back 25
Give Back 200
View profile
florentlb
Level 10

20-06-2017

Hi David,

Thanks for sharing this information. Indeed going from 8161 to 8770 seems a pretty big step and I'm sorry that you get this error.

When you say that you have the same issue with new deliveries, is it also the case with empty or almost empty ones? (with almost no content).

It could maybe be related to the way the content is designed supposing that maybe something changed in the processing of the content between these 2 builds.

I think support is the best way to analyze this as they will have more experience about this kind of migrations.

Florent.

Avatar

Avatar
Validate 1
Level 2
davidk46719882
Level 2

Likes

7 likes

Total Posts

18 posts

Correct reply

7 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 1
Affirm 5
View profile

Avatar
Validate 1
Level 2
davidk46719882
Level 2

Likes

7 likes

Total Posts

18 posts

Correct reply

7 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 1
Affirm 5
View profile
davidk46719882
Level 2

20-06-2017

Hi Florent,

I migrated from 6.1.0 build 8161 to 6.1.1 build 8770. The console and server have the same version.

I tested other deliveries and I have the same issues. I created new delivery and still have the same issue.

The weird thing is the preview is working when I opened the delivery through my campaign dashboard tab but it's erroring out when i tried to preview through targeting and workflows tab.

I will open a ticket and let you know if I find a solution.

Thanks.

David

Avatar

Avatar
Give Back 50
Level 10
florentlb
Level 10

Likes

237 likes

Total Posts

1,109 posts

Correct reply

239 solutions
Top badges earned
Give Back 50
Give Back 5
Give Back 3
Give Back 25
Give Back 200
View profile

Avatar
Give Back 50
Level 10
florentlb
Level 10

Likes

237 likes

Total Posts

1,109 posts

Correct reply

239 solutions
Top badges earned
Give Back 50
Give Back 5
Give Back 3
Give Back 25
Give Back 200
View profile
florentlb
Level 10

20-06-2017

Hello David,

Can you tell us which version you are migrating from and if you also upgraded your console version? If this was working before the migration, I'd suggest to check that the console and server versions are the same.

Do you have this issue on other deliveries too? If this is the case, I'd suggest to contact Support.

If this is on one specific delivery, can you try creating a new delivery and to paste the html content of the one you have problems with in a new one?

Let me know,

Florent.