Email Audience count less than imported audience duri...

[terricurry]

Hello,

We are currently doing our IP warming and are adding imported currently subscribed audiences from our current ESP to the ACS email without any suppressions. The imported audience was 20K, which is reflected in the audience list, but when I associate it to the email, just 13K are showing. How or where do I check to see what happened to the 6K+ newly imported subscribers that are missing? They aren't unsubscribed since they are new to ACS. Does that make sense?

Thanks so much in advance.

T

[ramon_bisswanger · Accepted solution]

When do you see the discrepancy? During send preparation?

Then you could check the delivery details.

Just click on the "..." and check the tab "Exclusion Causes" which may show which rule excluded those addresses

[terricurry]

@ramon_bisswanger - I see it immediately after adding the audience to the email