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SOLVED

ACS - Schedule a report

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Level 4

Hi all,

I'm tring to schedule a report but I don't receive it in my email box.

Anyone has this problem?

Thanks,

E.

1 Accepted Solution

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Correct answer by
Level 6

Administration/Channels/Topology/Topology - Default Topology

Review the rules that have been configured.

View solution in original post

0 Replies

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Level 3

How are you trying to schedule it? can you post more details/screenshot etc?

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Level 4

Hi,

I'm tring to schedule it from the menu share in the Report tab.

1695330_pastedImage_0.png

I tried from another instance of ACS (another customer) and it works. So I think I have different user setting. Do you know what type of setting I have to set in my user to send reports?

Thanks

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Level 6

When I first was setting up reports I noticed it uses the Default Topology for sending.  We have our Default Topology locked down and so it was not sending out reports to subscribers.  Not sure if that your environment settings but I thought I would mention it.

John

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Level 4

Hi John,

where is this setting on Adobe Campaign? Where I can verify?

Thanks

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Correct answer by
Level 6

Administration/Channels/Topology/Topology - Default Topology

Review the rules that have been configured.

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Level 4

I can't find difference between the two different instance.

Could be the permits to the users?