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Whatsapp integration to ACS

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Level 1

Hello

I would like to have updated info about the possibilities of Whatsapp integration to ACS ? 
We are currently under the 7.2 version.
Is there any doc about what is required ? 

Thank you !

Best regards

Camille Longueville

3 Replies

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Employee Advisor

Hi Camille.

 

Whatsapp is not supported in ACS. That said, another forum post does detail a potential workaround to integrating ACS with WhatsApp (see below):

 

https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-standard/whatsapp-connector-for-adob...

 

Regards,

Craig

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Level 2

Hey @CamilleLo2 

You mentioned 7.2 as a version - are you talking about Campaign Classic and not Standard? 

In any case, that sounds like you would need to leverage Adobe and WhatsApp APIs to do the integration as there is no out-of-the-box connectors.

 

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Level 1

Hi Tristan, 

Classic.