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SOLVED

ACS - Schedule a report

eveline8
Level 4
Level 4

Hi all,

I'm tring to schedule a report but I don't receive it in my email box.

Anyone has this problem?

Thanks,

E.

1 Accepted Solution
johnwwilcoxmba
Correct answer by
Level 5
Level 5

Administration/Channels/Topology/Topology - Default Topology

Review the rules that have been configured.

View solution in original post

0 Replies
priyal_b
Level 3
Level 3

How are you trying to schedule it? can you post more details/screenshot etc?

eveline8
Level 4
Level 4

Hi,

I'm tring to schedule it from the menu share in the Report tab.

1695330_pastedImage_0.png

I tried from another instance of ACS (another customer) and it works. So I think I have different user setting. Do you know what type of setting I have to set in my user to send reports?

Thanks

johnwwilcoxmba
Level 5
Level 5

When I first was setting up reports I noticed it uses the Default Topology for sending.  We have our Default Topology locked down and so it was not sending out reports to subscribers.  Not sure if that your environment settings but I thought I would mention it.

John

eveline8
Level 4
Level 4

Hi John,

where is this setting on Adobe Campaign? Where I can verify?

Thanks

johnwwilcoxmba
Correct answer by
Level 5
Level 5

Administration/Channels/Topology/Topology - Default Topology

Review the rules that have been configured.

eveline8
Level 4
Level 4

I can't find difference between the two different instance.

Could be the permits to the users?