ACS report: which elements should add up to the number shown in 'Bounces + Errors'? | Adobe Higher Education
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L
LaraVl
Level 2
November 4, 2024
Pregunta

ACS report: which elements should add up to the number shown in 'Bounces + Errors'?

  • November 4, 2024
  • 3 respuestas
  • 1394 visualizaciones

I created in ACS a small report in which I compare the bounce and error rates of a few campaigns. Somehow the numbers don't add up.
Look at the first line: 116 + 101 + 72 = 289. Errors and bounces are supposed to be 383, what sub category am I missing?

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3 respuestas

ccg1706
Community Advisor
ccg1706Community Advisor
Community Advisor
November 5, 2024

Hi @laravl 

 

What it might be causing the discrepancies is that some error categories like ignored or excluded, aren't included in the standard error and bounce counts. At the end, what Adobe tracks is various errors including temporary issues and certain exclusions that will affect the totals.

 

Additionally, I leave you with some links of useful documentation:

 

Non- delieverables and bounces 

Understanding delivery failures 

 

Regards, 

Celia

    L
    LaraVlAutor
    Level 2
    November 5, 2024

    Hi Celia,

     

    Thanks for your response, but unfortunately this still does not answer my question. Somewhere there must be a clear definition of wat is included in the category 'Bounces + Errors'. I would really like to know that because a difference of 100 (on a total of 383) is too much to put it aside.

     

    Regards,

    Lara

      L
      LaraVlAutor
      Level 2
      November 7, 2024

      Hi @laravl, 

       

      Have you tried to open a ticket with Adobe Support. 

       

      In any case would you mind sharing if you have any error specific metric in your report.

       

      Regards, 

      Celia


      Hi Celia,

       

      I did not open a ticket because I assumed that I am missing a certain category. I don't mind showing you the actual report in an online meeting if you think that might be useful. How can we arrange that? 

       

      Kind regards,

      Lara

        kautuk_sahni
        Community Manager
        kautuk_sahniCommunity Manager
        Community Manager
        January 20, 2025

        @laravl Did you find the suggestion helpful? Please let us know if you require more information. Otherwise, please mark the answer as correct for posterity. If you've discovered a solution yourself, we would appreciate it if you could share it with the community. Thank you!

        Kautuk Sahni
        Sukrity_Wadhwa
        Community Manager
        Sukrity_WadhwaCommunity Manager
        Community Manager
        February 21, 2025

        Hi @laravl,

        Were you able to resolve this query on your own or do you still need help here? Do let us know.

        Thanks!

        Sukrity Wadhwa
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