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Web Application errors


Level 1


I am getting two types of errors on all web applications (even the default webapps) using admin access, however the root cause might be the same. Any help would be greatly appreciated.

1) Error previewing/accessing web app


This is the error Adobe Support can see from the web logs:' Previews are not authorized via the XXX address. (iRc=-56)'

The error still persists though even after Adobe whitelisted the XX.. IP address.

Another alternative we tried to no avail was for 'Access Control' I also tried using a 'specific user account' as opposed to 'anonymous access'.

2) Error publishing web app:


Thank you

3 Replies


Level 10

Hi Lucas,

This could be just because of access issues. Please see Access management​.

I hope this helps!

All the best,

Pablo Rosero


Level 2

Hi Lucase,

We are experiencing the same issue, I see in the log files this line below. It isnt an access management issue, Its the IP trying to host the web preview. Hopefully this helps someone in the future, but it seems you have to add that IP to the securityZone section in the config file

log line --> XSV-350147 Previews are not authorized via the address. (iRc=-56)


Employee Advisor

Connor is correct, you need to ensure that the IPs are whitelisted.  Please see the documentation below on the security zones:

Configuring Campaign server