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SOLVED

The Heat map Dashboard to accessible to Non Admin Users

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Level 2

Hello All, Can anyone provide some guidance on granting access to Heat Map to non admin users? I've looked at the access management groups but can't seem to find anything related to access permission to Heat Map in monitoring(See screenshot below).

 

 

Soph75_0-1671028905547.png

 

 

Thanks,
Sof

 

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1 Accepted Solution

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Correct answer by
Employee

Hi Soph,

 

You can try accessing heatmap directly from the URL http://instanceurl/view/workflowHeatmap on browser and it should work. I have tested this on my local with non admin user and it is working for me.

 

Regards,

 

Ayush

View solution in original post

5 Replies

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Community Advisor

Hi @Soph75 ,

 

You may try this trick to get the HeatMap displayed to non-admins via the thin client.

Go to Home>Monitoring>Workflow HeatMap section and right-click on the heatMap>Properties.

Copy the path in the Address Url. The URL should be like (https:<instance>/view/workflowHeatmap?__universe=supervision&__storable=1)

 

Now, open this Url in your web browser with the operator having a minimum "WebApp" named rights assigned.

You might be able to load the heatMap now. 🙂

 

Br,

Shubham

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Administrator

Hi @Soph75,

Was @Shubham_Goyal__'s solution helpful to resolve your query? In case it was helpful, then kindly choose it as the 'Correct Reply'. If not and you still need more help, then do let us know.

Thanks!

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Level 2

Hi Sukrity, The solution suggestion by @_Shubham_Goyal did not work for non admin users. Are there other possible alternative to grant access to heatmap feature in ACC? 

 

Thanks,
Soph

 

 

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Community Advisor

@Soph75  The solution should work.

 

Could you please share the permissions assigned to the non-admin user in question?

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Level 2

Sure, please permission right of the end user requesting access to the heatmap.

 

Soph75_0-1674087027377.png

 

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Community Advisor

@Soph75  I have just tested this solution with only 2 permissions. Campaign Managers & workflow supervisors.

 

Do you see any error on the heatmap page while accessing it? or it does not load for you?

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Level 2

No errors... it just does not load when they try accessing the Campaign Workflow HeatMap. What ACC version are you using? Ours is V8.3.9 

Avatar

Correct answer by
Employee

Hi Soph,

 

You can try accessing heatmap directly from the URL http://instanceurl/view/workflowHeatmap on browser and it should work. I have tested this on my local with non admin user and it is working for me.

 

Regards,

 

Ayush